Relationship Manager

• Oct 2018 - Present

• Answer phone calls and direct calls to appropriate parties or take messages; • Attend meetings to act as translator where needed and record minutes; • File and retrieve corporate documents, records, and reports; • Greet visitors and determine whether they should be given access to specific individuals; • Open, sort, and distribute incoming correspondence, including faxes and email Translating where needed; • Translate lists describing product or service offerings; • Coordinate and participate in promotional activities and trade shows, to market products and services. • Understand customer needs and help develop plans to address them; • Identify key staff in client companies to cultivate profitable relationships; • Resolve customer complaints quickly and effectively; • Forward upselling and cross-selling opportunities to the sales team; • Promote high-quality sales, supply and customer service processes; • Aim to preserve customers and renew contracts; • Approach potential customers to establish relationships; • Identify, develop, and evaluate Russian marketing strategy, based on knowledge of company’s objectives and market characteristics. • Assist with compliance processes and procedures; and • Assist with daily KYC procedures Show less

Operation manager

• Aug 2017 - Aug 2018

Corporate Administrator

• Mar 2013 - Jun 2017

· Provide high standard of customer service which help retain the customers as well as increase the client database; · Liaise on regular basis with national (Seychelles) and international governmental, legal and regulatory authorities, maintaining excellent working relationships; · Provide legal services including drafting legal documents and administrative and legal advice; assist with the restructuring of companies (ownership and management); · Ensure that we have KYC details for all of my customers, perform due diligence check and ensure that all the incorporated companies and legal actions are in compliance with the relevant regulations (FIU, IMF, FSA); · Research the legislation of Seychelles, Belize, Panama, British Virgin Islands, etc, in order to provide legal and administrative support to our client, assist with legal procedures; Show less

Tour Guide

• Sep 2012 - Dec 2012

· Greet tourists and provide general information about Seychelles · Take charge of meeting clients at the airport, bus terminal or jetty · Giving talks about the culture, language and history of Seychelles · Provides significant information about each destination or attraction visited with emphasis on its cultural and historical meaning · Handle emergency situations; manage sudden changes or modifications to the tour · Discuss other tour packages and interesting activities with tourists and try to sign them into these · Deal effectively and courteously with all visitors and team members. · Proactively promote the souvenir guidebook, wedding facilities, and other aspects of the business when appropriate. · Provide directions to other local destinations, mass transit options, and restaurants. Show less

Part-time private tutor

• Sep 2010 - Jul 2012

· Tutoring conversational and written English · Tutoring conversational and written English