Experience

Vividwireless

• Australia
• Telecommunications
• 1 - 100 Employee

• GM Network Operations

  • Apr 2009 - Present

  Focus of my role:Deliver high speed uninterrupted internet services to the vividwireless customers around Australia.Key achievements:* Strategic transition of systems and applications form legacy platforms to AWS environment* Positively influenced company’s NPS to consistently deliver over 40% satisfaction by delivering high scores in network stability and speed categories.

• Network Operations Manager

  • Dec 2005 - Mar 2009



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Infrastructure Implementation Manager

  • May 2005 - Dec 2005

  Ericsson is the world's leader in mobile and broadband Internet communications, helping to create networks that deliver new services to millions of people. The focus of my role was to Implement Content, Capacity and Reliability Project to deliver mobile content to the handsets, on time and within specified budget. Ericsson is the world's leader in mobile and broadband Internet communications, helping to create networks that deliver new services to millions of people. The focus of my role was to Implement Content, Capacity and Reliability Project to deliver mobile content to the handsets, on time and within specified budget.



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Manager Network Operations

  • Jun 2004 - Jan 2005

  QBE Insurance Group is Australia's largest international general insurance & reinsurance group and one of the top 25 insurers and reinsurers worldwide. As the Manager of Network Operations I was responsible for ensuring high quality delivery of service to QBE IT clients during organisation's restructure. In this contract role, I successfully managed a team of Networks and IT professionals through organizational change. QBE Insurance Group is Australia's largest international general insurance & reinsurance group and one of the top 25 insurers and reinsurers worldwide. As the Manager of Network Operations I was responsible for ensuring high quality delivery of service to QBE IT clients during organisation's restructure. In this contract role, I successfully managed a team of Networks and IT professionals through organizational change.



TIAS

• IT Services and IT Consulting
• 1 - 100 Employee

• Operations and Infrastructure Manager

  • Aug 1994 - Mar 2004

  TIAS Technology was leading Australian technology company in the travel industry offering e-commerce solutions for distribution and electronic booking of travel products to the retail travel industry. Originally owned by Qantas, Air New Zealand and Ansett, the business was purchased in May 2002 by NAQ Technology Pty Ltd. The new company continues in its traditional travel industry market, focusing on delivery of its services through the internet and private IP based networks. As an Operations and Infrastructure manager, my responsibility was to manage day to day operational issues including support of TIAS Help Desk. Specific objectives included ensuring minimum downtime of the TIAS network and production systems through on-going day to day planning and scheduling of tasks and activities for the TIAS Operations and Infrastructure teams. Ensure sufficient flexibility in the operations area to accommodate frequent changes in the rapidly changing environment using well established Change Implementation process. Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Network Operations – Computer Systems Officer Grade III

  • Feb 1991 - Nov 1993

  Telstra is Australia’s dominant telecommunications carrier. I started work for Telstra first as a Computer Systems Officer Grade 1 in Communications Support Group. The focus of this role was on the fault resolution and customer satisfaction for the internal users of Telstra infrastructure. As I got promoted to CSO Grade II and III, I also became Operations Team Leader and the focus of the role widened to include managing and coaching 12 team members in the 12 hours shift work environment. Show less