Elena Kiseleva

Customer Service Support Specialist at WeGoTrip
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Contact Information
us****@****om
(386) 825-5501
Location
Russia, RU
Languages
  • English Professional working proficiency
  • French Elementary proficiency

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Experience

    • Estonia
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Customer Service Support Specialist
      • Dec 2022 - Present

  • I Am Studio Moscow
    • Krasnodar, Russia
    • Sales Consultant
      • 2021 - Jan 2023

      Consultant at middle up fashion brand. Cashier, styling clients, online communication and sales service. Consultant at middle up fashion brand. Cashier, styling clients, online communication and sales service.

    • United Arab Emirates
    • Business Consulting and Services
    • 1 - 100 Employee
    • Travel Manager
      • Feb 2016 - Dec 2016

      Organisation of trips and support in the organization of business games for trainers. Booking of tickets and hotels, preparing the venue. The project is implemented for Sberbank in all regions of Russia. Organisation of trips and support in the organization of business games for trainers. Booking of tickets and hotels, preparing the venue. The project is implemented for Sberbank in all regions of Russia.

  • Azaris Films
    • Moscow, Russian Federation
    • Assistant
      • Dec 2015 - Dec 2015

      - arranged a recording session for an independent feature film in a sound studio - translated and assisted during casting for a role in a feature film (accompanied and translated more than 10 interviews) - helped with different organizational tasks http://azaris-films.com/ I also got a recommendation letter after this short but intense experience. - arranged a recording session for an independent feature film in a sound studio - translated and assisted during casting for a role in a feature film (accompanied and translated more than 10 interviews) - helped with different organizational tasks http://azaris-films.com/ I also got a recommendation letter after this short but intense experience.

  • Leto Communications
    • Moscow, Russian Federation
    • Project Manager
      • Apr 2015 - Nov 2015

      Managed several projects for Lenovo Russia. Tha last one - is a musical festival "Lenovo Vibe Fest"​ in 5 cities (Moscow, St.Pete's, Ekaterinburg, Novosibirsk and Nizhniy Novgorod). In addition to overall coordination and participation in the creation of the project, I planned and oversaw the logistics of the tour, interacted with vendors in each city; was responsible for the interaction with all the musicians (headliners - Morcheeba, Brainstorm, Yu-Piter and IOWA), controlled the work of the team of administrators in each city. The project was very successful for the vendor (we reached 100 thousand audience in Ekaterinburg and 50 thousand in NN), also got a good response from the visitors of the festival and the press. lenovovibe.ru Show less

    • Entertainment Providers
    • 1 - 100 Employee
    • Musical coordinator
      • Mar 2015 - Apr 2015

      - participation in the creation of program music festival "Usadba jazz" - planning the logistics of the festival - interaction with the musicians and their management, signing of contracts for the performance - participation in the creation of program music festival "Usadba jazz" - planning the logistics of the festival - interaction with the musicians and their management, signing of contracts for the performance

  • Mad men
    • Moscow, Russian Federation
    • Project Coordinator
      • Mar 2014 - Jan 2015

      1. Lenovo vibe party 2. Lenovo vibe tour - road shows in 5 cities of Russia with Brainstorm as headliner 3. Presentation of new smartphone Lenovo Vibe Z for IT - journalists 4. New year party 5. The trip to the island of Tenerife for Lenovo’s partners Responsibilities: Lenovo vibe party coordination on backstage - artists (Elka, Craig David), promotional staff, catering, assistance during the show. Lenovo vibe tour - search of sub-contractors (agencies in cities for the event, technical services like cleaning, porters, etc., purchase of the necessary materials, electronic appliances, custom print products, and so on) - booking of artists (SunSay) - search of creative team professionals for the project (street art artists, designers, video editors, photographers) - logistics (movement of artists in Russia and Europe, booking hotels, logistics for the event team - air, rail - total to 70 people) - administration during the show - coordination of all team members (about 100 during the show) Lenovo Vibe Z presentation - coordination of promotional staff, catering, musicians during the event A trip to Tenerife I was drawing up lists of participants (50 people), collected the documents for visa application, interacted with customers and partners. What I personally gained from these projects: - Significant experience of team work in stressful conditions - Simultaneous control of 5 projects with different geography - Setting objectives and monitoring their implementation - Recruiting for the show - Developed a convenient system for monitoring the logistics of the tour - New contacts: contractors, artists - Experience in organizing open-air After a successful Lenovo vibe tour, our team has gained as a result the trust of the customer and following projects. Show less

    • Russian Federation
    • Technology, Information and Internet
    • 700 & Above Employee
    • Account manager
      • Mar 2012 - Oct 2013

      Key responsibilities: - Promotion and upsell of Yandex advertising products: Yandex.Direct, Yandex.Market, Media advertising, Geographical context advertising. - Lead generation identifying potential clients through different sources: cold calling, phone/email pitches to potential advertisers, tailored to their marketing needs, live meetings and events. - Account strategy and campaign development, optimization suggestions for the advertisers, media planning and campaign analysis. Achievements: Best results in business correspondence and media planning training. Increased the revenue of client portfolio due to independently developed system of sales pitches. Show less

  • RSP Concert
    • Moscow Region, Russian Federation
    • Project manager
      • Nov 2011 - Mar 2012

      Work as an assistant and coordinator of organization of Ennio Morricone's concerts in Moscow and St. Petersburg. Key responsibilities: - Real-time logistics management. - Communication support of the musicians. - Catering organization (budgeting, meal plan selection, etc.) - General project coordination. Achievements: Received personal thanks from the manager of Maestro Morricone and his group. "Your work was first-class". Reasons for dismissal: the company I worked for had serious financial problems. Show less

Education

  • GUU (Public university of Management)
    Specialist, Non-Profit/Public/Organizational Management
    2006 - 2011

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