Elena Grunkouskaya

Administrative Director at Neskin Games
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Contact Information
us****@****om
(386) 825-5501
Location
Minsk, Belarus, BY
Languages
  • Turkish Limited working proficiency
  • Polish Limited working proficiency
  • German Elementary proficiency
  • Belarusian Native or bilingual proficiency
  • Russian Native or bilingual proficiency
  • English Full professional proficiency

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👨‍💻 Val Kamenski

Elena started in our company as an already experienced manager who can plan her work and the work of related people and counterparties. Strives to establish structure in everything and sees repetitive tasks as a set of processes and always aims to optimize them. Able to build effective and positive communication with colleagues. Her mails and reports have been a pleasure and easy to read, all the time to the point. Meetings with her were well organized and again always to the point. And all of this is infused with a good sense of humor. Reasonably demanding of colleagues but fair, which created a healthy working atmosphere in the team and around her. Energetic and never stands still. She is not afraid of any volume of work, but at the same time, can reasonably estimate her own abilities and the abilities of her subordinates. Plus, always find a time to learn something new to bring it to the work process. Lena, I wish you reach the highest point of the IT career ladder!

Julia A.

После 5 лет совместной работы в одной команде, могу сказать, что Елена - один из самых комфортных коллег в работе, которая всегда поддерживает позитивную обстановку в коллективе и объединяет людей. Она была автором самых эффективных маркетинговых акций и контента, ни одно мероприятие и выпуск корпоративного журнала не обходились без ее идей. Елена эрудирована и информирована по многим вопросам, одинаково хорошо готова решать как рутинные задачи, так и сложные, масштабные: сформировать концепцию и организовать рекламные и образовательные мероприятия (в их числе - запуск и презентация бренда (300 участников), воркшопы и презентации новых продуктов, Международный форум профессионалов рынка натяжных потолков (2000 участников), корпоративы и др. Отдельно хочется отметить умение Елены обучать и организовать людей (даже разобщенных) в команду, привести к результату. За время руководства отделом, Еленой и ее командой были достигнуты рекордные в истории компании Ferico показатели конверсии, товарооборота, уровня клиентского сервиса. Рекомендую Елену как идеального кандидата на руководящую или творческую позицию, где важен высокий уровень менеджмента, ответственности и достижение результата в срок.

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Credentials

  • Excel for Business
    Institute IBA
    Mar, 2021
    - Nov, 2024
  • Business English and TOEIC Preparation Course
    Institute IBA
    Feb, 2021
    - Nov, 2024
  • Agile at Work: Planning with Agile User Stories
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Employer Branding to Attract Talent
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Learning Jira Software
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Introduction to AWS for Non-Engineers: 1 Cloud Concepts
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Web Application Development
    Академия BELHARD
    Jul, 2019
    - Nov, 2024
  • Challenging People Management
    Business coach - Veronica Kopek
    Apr, 2018
    - Nov, 2024
  • Extraordinary customer service. Objections handling.
    Michael Bang's School of 5-Stars Sale & Service
    Nov, 2016
    - Nov, 2024
  • Effective Retail Sales Training
    GLOBALPAS
    Apr, 2015
    - Nov, 2024
  • TOEIC. Listening and Reading 830
    ETS
    Feb, 2021
    - Nov, 2024
  • TOEFL IBT - 96
    ETS
    Apr, 2017
    - Nov, 2024

Experience

    • Belarus
    • Mobile Gaming Apps
    • 1 - 100 Employee
    • Administrative Director
      • Feb 2022 - Present

    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Administrative Manager, Facility Manager
      • Aug 2019 - Aug 2021

      ● maintained the office (1300+ m2) condition in compliance with Health and Safety, Information Security requirements; ● organized the launch of company offices in new locations (EU, CIS), the induction of regional administrative managers; ● provided administrative and any other support to employees (150+), was responsible for the company's transition to remote work and updating policies in connection with COVID 19; ● managed relationships with vendors, lessor, service providers, and landlord, ensuring that all items are invoiced and paid on time; ● managed permanent actualization and optimization of business, administrative processes and costs, company policies; ● inventory and control over the rational use of the company's property, warehouse storage; ● managed internal and external correspondence, export and import (customs clearance, declaration) of project equipment and electronic components; ● participated in the process of hiring, adaptation, dismissal of employees. Initiated events and HR activities. Show less

    • Wholesale Building Materials
    • 1 - 100 Employee
    • Head of customer service department
      • Aug 2017 - Aug 2019

      ● managed a team of customer service department (14-20 employees), including call center, show roomы, claims department;● ensured continual upskilling in customer services through evaluation, developmentand training of staff. Took a role of a business trainer on product and sales techniques;● troubleshooting: investigating and solving customers' problems, which may becomplex or long-standing problems that have been passed on by customer serviceassistants;● analyzed statistics and other data to determine the level of customer service, developed a KPI system to improve team performance;● actively participated in the development and testing of Ferico CRM; Show less

    • Account Manager, Marketing specialist
      • Sep 2014 - Aug 2017

      ● converted leads into active clients;● brainstormed and developed ideas for creative marketing campaigns;● liaised with external vendors to execute promotional events and campaigns;● planed and executed initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.);● assisted in analyzing marketing data (campaign results, conversion rates,traffic etc.) to help shape future marketing strategies.● built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs. Show less

    • Marketing And Public Relations Specialist
      • Sep 2012 - Sep 2014

      ● coordinated all public relations activities; ● created content for press releases, articles, and presentations; ● maintaining and updating information on the organization's website. ● coordinated all public relations activities; ● created content for press releases, articles, and presentations; ● maintaining and updating information on the organization's website.

Education

  • IT Academy
    IT Project Management
    2021 - 2021
  • European Humanities University
    Bachelor's Degree, Social and Political Philosophy
    2007 - 2012
  • Middle East Technical University
    Erasmus student, International Relations and Affairs
    2010 - 2011
  • Pedagogical gymnasium №3
    High School
    1997 - 2007

Community

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