Experience

BestCall Sales & Marketing SRL

• Romania
• Telecommunications
• 1 - 100 Employee

• Call Center Operator

  • Jun 2020 - Present

  Answer inquiries and questions, handle complaints, troubleshoot issues and provide account information. Handle customer inquiries both over the phone and by email. Research required information using available resources. Manage and resolve customer complaints. Update existing customer information. Process orders, forms and applications. Identify and escalate priority issues. Document all call information according to standard operating procedures. Answer inquiries and questions, handle complaints, troubleshoot issues and provide account information. Handle customer inquiries both over the phone and by email. Research required information using available resources. Manage and resolve customer complaints. Update existing customer information. Process orders, forms and applications. Identify and escalate priority issues. Document all call information according to standard operating procedures.



Computer Generated Solutions Romania, Bucharest

• Bucureşti, România

• Call Centre Agent – English and Spanish

  • Mar 2020 - Apr 2020

  Answer inquiries and questions, handle complaints, troubleshoot issues and provide account information. Handle customer inquiries both over the phone and by email. Research required information using available resources. Manage and resolve customer complaints. Update existing customer information. Process orders, forms and applications. Identify and escalate priority issues. Document all call information according to standard operating procedures. Answer inquiries and questions, handle complaints, troubleshoot issues and provide account information. Handle customer inquiries both over the phone and by email. Research required information using available resources. Manage and resolve customer complaints. Update existing customer information. Process orders, forms and applications. Identify and escalate priority issues. Document all call information according to standard operating procedures.



Radisson Blu Hotel, Bucharest

• Bucureşti, România

• Waiter

  • Apr 2019 - Mar 2020

  Taking orders and serving food and beverages to hotel guests. Build guest satisfaction by delivering perfect service experience. Provide premium service to Business Lounge guests. Ensure high quality of food and beverages. Servicing the guests in a friendly, efficient manner while maintaining a clean and safe work environment. Taking orders and serving food and beverages to hotel guests. Build guest satisfaction by delivering perfect service experience. Provide premium service to Business Lounge guests. Ensure high quality of food and beverages. Servicing the guests in a friendly, efficient manner while maintaining a clean and safe work environment.



Centrum - Ploiești; Castel AXA - Strejnic; Snagov Palace - Snagov ,Athenee Palace Hilton-Bucharest

• Waiter

  • Apr 2016 - Jun 2019

  Preparing the salon for serving; Receiving guests and guiding them to a free meal; Presentation of preparations; Providing menus and recommendations to customers who need help; Taking orders and transmitting customer requirements related to food preparation; Assisting the client during the service and resolving any complaints or grievances; Preparing the salon for serving; Receiving guests and guiding them to a free meal; Presentation of preparations; Providing menus and recommendations to customers who need help; Taking orders and transmitting customer requirements related to food preparation; Assisting the client during the service and resolving any complaints or grievances;



Adient Automotive, Ploiesti

• Ploieşti, Prahova, România

• Upholsterer – Automotive Industry

  • Aug 2010 - Apr 2019

  Sew fabric and leather pieces for car upholstery assembly, using an industrial sewing machine. Quality control across multiple product development stages. Sew fabric and leather pieces for car upholstery assembly, using an industrial sewing machine. Quality control across multiple product development stages.



Lapetus, Ploiesti

• Ploieşti, Prahova, România

• Clothing Confectioner

  • May 2008 - Apr 2010

  Assemble clothing pieces, sewing various fabric types using an industrial sewing machine. Quality control across multiple product development stages. Assemble clothing pieces, sewing various fabric types using an industrial sewing machine. Quality control across multiple product development stages.



Omirom, Ploiesti

• Ploieşti, Prahova, România

• Electronics Technician

  • Jan 2003 - Apr 2008

  Assemble electronic components, sub-assemblies and related parts. Prepare electronic components for assembly and soldering. Assemble various types of panels and cables, printed circuit boards and related assemblies. Assemble electronic components, sub-assemblies and related parts. Prepare electronic components for assembly and soldering. Assemble various types of panels and cables, printed circuit boards and related assemblies.