Experience

P3 Hotel Software
• Ireland
• Information Technology & Services
• 1 - 100 Employee
• Technical Account Manager

  • Aug 2022 - Present


SiteMinder

• Australia
• Technology, Information and Internet
• 700 & Above Employee

• Enterprise Onboarding Lead

  • Jun 2021 - Aug 2022

• EMEA Enterprise and Integration Specialist

  • Aug 2019 - Jun 2021

  Responsible for setting up and configuring the SiteMinder suite for big hotel chains and groups across EMEA. Providing ongoing technical and non-technical training. Dealing with third party vendors and making sure the product is correctly integrated through systems testing. Troubleshooting via logs and graylogs. Teaching customers how to use the SiteMinder suite - ensuring they get the full benefit of their product while simultaneously providing a high level of customer satisfaction. Providing feedback to our own Product team regarding customer needs and market requirements. Show less

• Training and Implementation Analyst

  • Jul 2017 - Aug 2019

  I am responsible for setting up and configure SiteMinder’s customers across the UK and Ireland and Spain with the product they have purchased and then provide ongoing technical and non-technical training (both on a one-to-one level and also in group training sessions).Therefore, I make sure the software product is correctly implemented, and teach the customer how to use it - ensuring they get the full benefit of their product while simultaneously providing a high level of customer satisfaction. Show less

• Sales Executive

  • Jan 2017 - Jul 2017

  As a Sales Executives I developed new business opportunities by identifying and attracting new clients focusing on selling a range of SiteMinder’s products.In order to achieve our goals, I utilised and developed innovative strategies to maximise results, win over challenging customers and build SiteMinder's brand in the Spanish market.

• Sales Development Representative

  • Sep 2016 - Jan 2017



Cester Illustration

• China
• Design Services

• Illustrator

  • 2010 - 2017

  Art on commission. Some of my works: https://www.facebook.com/cester.illustration cester-illustration.blogspot.com.es/ Art on commission. Some of my works: https://www.facebook.com/cester.illustration cester-illustration.blogspot.com.es/



Energizing Plus

• Retail
• 1 - 100 Employee

• Sales Representative: Team Leader / Customer Service

  • Nov 2014 - Mar 2015

  Some of my responsibilities included dealing with potential customers on a face to face basis and selling SSE Airtricity products using direct marketing techniques. Teaching said systems and techniques to the new incorporations. Leading my own sales team. Customer care responsibilities when finding existing customers. Some of my responsibilities included dealing with potential customers on a face to face basis and selling SSE Airtricity products using direct marketing techniques. Teaching said systems and techniques to the new incorporations. Leading my own sales team. Customer care responsibilities when finding existing customers.



Kids&Us

• France
• Education Administration Programs
• 1 - 100 Employee

• Teacher of English

  • Jan 2014 - Jul 2014

  Regular classes: teaching English to children (3-8 year olds) Fun Weeks: thematic holiday activities in English (similar to summer camps) Regular classes: teaching English to children (3-8 year olds) Fun Weeks: thematic holiday activities in English (similar to summer camps)



Private tutoring to small groups

• Teacher of English

  • 2010 - 2014

  Revision and conversation classes, exam preparations. Revision and conversation classes, exam preparations.



Minerva

• Brazil
• Retail Apparel and Fashion

• Illustrator (internship)

  • Feb 2008 - Mar 2008

  Book illustration in “Biblioteca de Alejandría” Project Book illustration in “Biblioteca de Alejandría” Project