Experience

Abbatt Property Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Concierge

  • Nov 2019 - Present



STRATA SE1

• London, United Kingdom

• NIGHT CONCIERGE

  • Jan 2017 - Nov 2019



KFH

• STRATA BUILDING - LONDON

• NIGHT CONCIERGE

  • Dec 2015 - Dec 2016



My managed services

• London, United Kingdom

• Concierge

  • Nov 2014 - Nov 2015

  - Act as an initial point of reference on the phone, or in a Reception area as required. - Use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary - Implementing night security systems, ensuring overall safety and security of the scheme - Responds to faults as discovered. - Monitor access to schemes and visitors. - Meeting the requirements of health and safety policies and practices. - Reporting incidents and anti-social behavior. - Carry out domestic tasks (cleaning communal areas) to a high standard. - Effective recording of information. - Implementing policies and procedures to ensure effective service delivery. - Advises management promptly of any signs of problems or concerns about a client. - Reporting repairs to maintenance contractors by using appropriate systems. - Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination. - Promote and encourage a high level of client involvement, consultation and communication. Show less



hotel gower

• London, United Kingdom

• houskeeper

  • Dec 2009 - Dec 2012

  - Deliver excellent customer service, at all times - Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas - Service all bedrooms and corridors, in line with company policy - Create and work to daily job lists from the room status list, arrivals and departures list - Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities - Maintain the stocking levels of all point-of-sales and consumables - Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment - Reset lighting to the current standards - Complete all periodical tasks, such as flipping mattresses, cleaning curtains and dusting lamp shades - Store all soiled and clean laundry in line with company policy and complete the required documentation - Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety - Report any security issues to line manager - Maintain personal knowledge by completing in-house training and workbooks - Always adhere to all company policies and procedures and licensing laws - Be involved and contribute at team meetings - Carry out instructions given by the management team and head office Show less