Experience

CHERNOBYL TOUR® - ЧЕРНОБЫЛЬ ТУР®

• Ukraine
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Tourism Manager

  • May 2017 - Present

  • Provide tours to Chernobyl zone for foreigners, assistance and having groups from 4 to 40 people• Solve unexpected situations like vehicle breakdown, panic attack, unsatisfied client and etc.• Increased number of clients for the company by being 2 years best guide of Chernobyl tour by references on trip advisor (search for “Elena”)• Brought lots of new customers to company by reccomendations of satisfied clients• Learn different behavior of people from all around the world, their psycology• Work with package of documents needed for tours• Organization of visits from booking fligts, hotels, restaurants to reccomendations provided about best things to do in Kyiv• Сoordination of tours, visits, meetings, presentations, and touristic forums• Ensure financial and other resources of the company in line with rules and procedures• Receive guests’ complaints and liaised with relevant departments for follow-up and resolution• Plan, organize and prepare administrative and financial documents for further review and confirmation of supervisor and other departments• Communication and cooperation with all departments to ensure daily operations are run smoothly



Stockholm Guide

• Account Manager

  • Aug 2014 - Dec 2016

  • Organized different tours in Stockholm, with different program, including walking and biking tours• Provided all necessary information and assistance to guests• Worked with clients from different countries, expanding understanding of different mentalities• Provided travel support by arranging tickets, other hotels, transportation, pick-up, drop-off, visa support letters• Found solutions in unpredictable situations• Provided a variety of administrative and staff support services to an organizational unit• Received and carried out guests’ requests and channeled requests for follow-up by relevant departments• Prepared offers of services, sought potential agencies for cooperation• Drafted and processed financial documents such as invoices, refunds, orders• Arranged shipment of good by raising financial and administrative documents, preparing customs clearance documents, keeping track of the orders through drafting and finalizing the contracts and agreements (daily, weekly and monthly reports).



Newsfront Communications

• Ukraine
• Public Relations and Communications Services
• 1 - 100 Employee

• Executive Assistant

  • Oct 2012 - May 2014

  • Organized meeting and events for Microsoft, UIA, Bosch, Kyivstar, Moye Morie, Roschen and others• Prepared Press Releases, Business plan for new clients and analysis of market• Worked with event management, corporate and crisis communication and marketing communications• Booked hotels, restaurants, tickets, events for general manager, worked with visa support• Created content for different projects• Compiled and formatted/edited reports, presentation materials, meeting agendas• Provided a variety of administrative and staff support services to an organizational unit• Prepared offers of services, sought potential agencies for cooperation



ITC Agromat Llc.

• Ukraine
• Wholesale Import and Export
• 100 - 200 Employee

• executive assistant

  • Jul 2011 - Oct 2012

  • Planned and organized meetings with main partners of company• Organization of outreach/international meetings (Visa support, making routes etc.)• Prepared internal presentations• Cooperated with all divisions of the company• Scheduled General Manager day• Close cooperation with financial and legal departments of the company• Provided travel support by arranging tickets, other hotels, transportation, pick-up, drop-off, visa support letters • Planned and organized meetings with main partners of company• Organization of outreach/international meetings (Visa support, making routes etc.)• Prepared internal presentations• Cooperated with all divisions of the company• Scheduled General Manager day• Close cooperation with financial and legal departments of the company• Provided travel support by arranging tickets, other hotels, transportation, pick-up, drop-off, visa support letters



Best Western Sevastopol Hotel

• Front desk administrator

  • Mar 2011 - May 2012

  • Organized meeting and events for Microsoft, UIA, Bosch, Kyivstar, Moye Morie, Roschen and others• Prepared Press Releases, Business plan for new clients and analysis of market• Worked with event management, corporate and crisis communication and marketing communications• Booked hotels, restaurants, tickets, events for general manager, worked with visa support• Created content for different projects• Compiled and formatted/edited reports, presentation materials, meeting agendas• Provided a variety of administrative and staff support services to an organizational unit• Prepared offers of services, sought potential agencies for cooperation



Novy Channel (Новый канал)

• Intern

  • May 2009 - Aug 2009

  Had my internship for Morning show on Novy Channel. Prepared information, articles, news. Communicated with ukrainian celebrities and organized their interviews for Channel. Had my internship for Morning show on Novy Channel. Prepared information, articles, news. Communicated with ukrainian celebrities and organized their interviews for Channel.