Client Relationship Manager

• Sep 2022 - Present

Administration Support

• Feb 2021 - Present

Comprehensive meeting minutes taking, event planning, graphic design, document preparation, update and archiving, transcription, video editing. Ad-hoc team support, meeting preparation and scheduling. Comprehensive meeting minutes taking, event planning, graphic design, document preparation, update and archiving, transcription, video editing. Ad-hoc team support, meeting preparation and scheduling.

Immigration Casework Assistant

• Mar 2018 - Jul 2020

Assisting with inbound UK immigration applications and coordinating global services for third-country moves on global accounts. Working towards an OISC Level 1 qualification.

Relocation Consultant

• Sep 2015 - Mar 2018

Property Manager

• Jan 2015 - Sep 2015

- Managing a portfolio of properties for private and professional landlords across London. - Working with the in-office renewals and accounts teams to answer queries and help manage tenancies. - Point of contact for tenants, landlords and arranging maintenance with a variety of contractors. - Drawing on experience of managing properties in London and Surrey to deliver the best service and advise landlords on managing their properties cost-effectively as well as adhering to their obligations under law and tenancy agreements. - Conducting regular property visits to report back to landlords on the condition of their property. - Managing insurance claims on behalf of landlords. Managing deposit release at end of tenancy within statutory time frames. Show less

Property Manager

• Oct 2013 - Jan 2015

Property Management responsibilities and tasks advising and taking instructions from landlords regarding care for their property and interests throughout the tenancy life cycle. Pro-actively as well as reactively caring for the properties in my portfolio in London and further afield to deliver best service to client landlords. Working effectively as an individual while contributing to team success and supporting colleagues on a daily basis.- Efficient communication with landlords, branch staff and contractors.- Understanding of landlords' and tenants' needs as well as relevant property legislation- Following company policy and flagging issues in a timely manner as necessary- Problem solving, attention to detail and perseverance to see works through to completion Show less

Pre-Tenancy Property Manager

• Aug 2013 - Jan 2015

Clearing authority for pre-tenancy works at properties between branches and landlords, coordinating and organising those works with contractors and following to completion. Other property management and property management support tasks included. Working in a target oriented environment and contributing to improvements in workflows and management within the organisation.

Operations Manager

• Feb 2012 - Aug 2013

Management, Coordination and Reporting including: * Managing performance of Lettings team * Coordinating work and updates of Property Take-on and Maintenance Team with Advertising * Weekly and monthly management and KPI reporting to CEOs * online reputation care, * creating and maintaining good relations with tenants and landlords alike. Management, Coordination and Reporting including: * Managing performance of Lettings team * Coordinating work and updates of Property Take-on and Maintenance Team with Advertising * Weekly and monthly management and KPI reporting to CEOs * online reputation care, * creating and maintaining good relations with tenants and landlords alike.

Head of Client Relations Management - Team Leader

• Jul 2009 - Feb 2012

Maintain administrative systems, devise and develop data management systems and administrative procedures. Handle incoming enquiries and coordinate the 'sales' team. Maintain administrative systems, devise and develop data management systems and administrative procedures. Handle incoming enquiries and coordinate the 'sales' team.

Publicity Secretary

• Sep 2008 - Jul 2009

Participate in committee meetings, organise and publicise events and initiatives. Design publicity material and keep Facebook group page updated. Participate in committee meetings, organise and publicise events and initiatives. Design publicity material and keep Facebook group page updated.