Experience

Piraeus Direct Solutions

• Greece
• Financial Services
• 100 - 200 Employee

• Cards Support Agent

  • Jan 2022 - Present

  customer service customer service



iMove Ride App

• Greece
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Dispacher - Operator

  • May 2021 - Dec 2021

  ★Telephone system operation with clients and drivers ★Customer service via e-mail, telephone, chat ★Data entry in the system ★Providing information and assistance in solving problems ★Sales ★Telephone system operation with clients and drivers ★Customer service via e-mail, telephone, chat ★Data entry in the system ★Providing information and assistance in solving problems ★Sales



Helping Hands Home Care

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Carer

  • Aug 2020 - Mar 2021

  ★Companionship and psychological support ★Εncouragement for autonomy and initiatives by the client ★Αssistance in moving around with medical equipment ★Administration of medicines ★Recording of daily activities, medical appointments, administration of medicines ★Communication with the manager at regular intervals ★Helping with daily tasks ★Companionship and psychological support ★Εncouragement for autonomy and initiatives by the client ★Αssistance in moving around with medical equipment ★Administration of medicines ★Recording of daily activities, medical appointments, administration of medicines ★Communication with the manager at regular intervals ★Helping with daily tasks



Market in

• Athens

• Assistant Store Manager

  • Jul 2019 - Jul 2020

  ★Working with 10-21 member team ★ Customer service ★Responsible for the implementation of corporate processes and quality control of products ★Τraining-guidance-evaluation of new employees ★Delegate tasks and set deadlines ★Customer service ★FIFO recycling ★Managing telephone calls and handling correspondence ★Solving customer complaints ★Contact with 5-15 suppliers a day ★ Orders to suppliers ★ Stock warehouse management ★Cash management and shops showcases ★Promoting customer loyalty products ★Festive shop decoration ★ Orders ★ Receipts Show less



KSB Company

• Germany
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Mechanical Engineer

  • Sep 2018 - Jun 2019

  Responsible of the monitoring of pump repairs ♦Orders abroad to suppliers ♦Customer's payments ♦Working hours of warehouse staff on a project ♦Warehouse stock of specific parts ♦Competitions ♦Customers offers-orders ♦Working with 7 member team ♦ Management of calls and e-mails Project: Campaign of food pumps and valves Responsible of the monitoring of pump repairs ♦Orders abroad to suppliers ♦Customer's payments ♦Working hours of warehouse staff on a project ♦Warehouse stock of specific parts ♦Competitions ♦Customers offers-orders ♦Working with 7 member team ♦ Management of calls and e-mails Project: Campaign of food pumps and valves



OK ANYTIME MARKETS

• ATHENS GREECE

• Store Manager

  • May 2016 - Sep 2018

  ★Responsible for the implementation of corporate processes and quality control of products ★Τraining-guidance-evaluation and development of 20 employees and 1 franchise owner ★Μotivate team members ★Set clear team goals ★Delegate tasks and set deadlines ★Customer service ★FIFO recycling ★Managing telephone calls and handling correspondence ★Solving customer complaints ★Contact with 5-15 suppliers a day ★ Orders to suppliers ★ Stock warehouse management ★Cash management and shops showcases ★Offer of services in 6 stores on my total course in OΚ ★Promoting customer loyalty products ★Festive shop decoration Achievements: ✔ Sales increase ✔Redustion of waste 🏆11-12/2016 Employe of the month 🏆 1/2017 Store manager of the month Show less



OK ANYTIME MARKET- OK GROCERY STORE

• Cashier-Reception Manager

  • Nov 2015 - Apr 2016

  ★Manage up to 22 product distributions - (order - prepare - distribute) ★Funds management ★Cash transfer preparation ★Suppliers payments ★Goods receipt and FIFO recycling ★Customer service & collaboration with a 17-member team ★Supply of shelves with FIFO recycling ★Announcements of offers ★Promoting customer loyalty products ★Implementation of corporate procedures ★Manage up to 22 product distributions - (order - prepare - distribute) ★Funds management ★Cash transfer preparation ★Suppliers payments ★Goods receipt and FIFO recycling ★Customer service & collaboration with a 17-member team ★Supply of shelves with FIFO recycling ★Announcements of offers ★Promoting customer loyalty products ★Implementation of corporate procedures



Cafe Pixida

• Paralia Kimis, Evoia, Greece

• Assistant Store Manager

  • Sep 2005 - Nov 2014

  ♦Supplier orders - payments and staff payroll ♦Training of new employees ♦Receiving and order fulfillment, ♦Control product placement, ♦ Shop operation, ♦Solving customers complains issues ♦Group coordination ♦Contact with 5 suppliers per week ♦collaboration with until five member team ♦Supplier orders - payments and staff payroll ♦Training of new employees ♦Receiving and order fulfillment, ♦Control product placement, ♦ Shop operation, ♦Solving customers complains issues ♦Group coordination ♦Contact with 5 suppliers per week ♦collaboration with until five member team



ILPAP (ΗΛΠΑΠ) (Electric Buses of Athens- Piraeus)

• NEA FILADELFEIA ATHENS GREECE

• Practical Training as Mechanical Engineer

  • Feb 2011 - May 2011

  ★Employment in the field of engineering with responsibility for technical inspection and repair vehicles. ★Furthermore air conditioning repair and maintenance workshop, electronic control and correction of vehicle damage and administrative work using computer. ★Employment in the field of engineering with responsibility for technical inspection and repair vehicles. ★Furthermore air conditioning repair and maintenance workshop, electronic control and correction of vehicle damage and administrative work using computer.