Senior Manager - Event Operations

• Jun 2020 - Present

Maintaining responsibilities undertook during interim head of events role supporting returning head. In addition to also: -Advise clients on operational and logistical policies, to ensure the successful and safe running of all events across multiple venues.-Champion for the Women’s Night Safety Charter for The Truman Brewery Estate, ensuring women’s safety onsite and responding appropriately to sexual harassment and assault on licence premises.-Improve operational efficiency and cost effectiveness through continuous improvement of operating processes and policies and building effective communication within and between teams. A particular contribution has been improving Health & Safety and introducing event planning tools.

Head of Event Operations (maternity cover)

• Sep 2021 - Jul 2022

Oversaw the planning and scheduling of all events from enquiry through to contracting, design, delivery and evaluation, in addition to undertaking all internal and external procedural tasks. Further responsibilities included: -Manage workload of confirmed and upcoming events within the event operations team, leading event operations for large scale events, allocating other events within the event operations team and supporting the event operations managers as required.-Work closely with internal teams to assess risk and mitigate the impact of events on the wider Truman estate, local community and the environment.-Maintained operations on site throughout the Covid-19 Pandemic, working closely with the leadership team and ensuring the on-going running of core operations, scaling operations as required in-line with changing Government legislation and ensuring this is implemented in the planning and delivery of events and filming.

Manager - Event Operations

• Nov 2019 - Jun 2020

Responsible for day to day management of the logistical planning and delivery of all events (Conference, Exhibitions, Fashion, and Consumer shows) supporting the Head of Operations. Key responsibilities include: - Work closely with the internal sales team on allocated events, attending pre-contract site visits where necessary to ensure the smooth handover of clients / events to the operations team.- Main on-site contact for clients, managing the running of concurrent events throughout the planning process and event delivery, this includes facilitating planning meetings, advising on operational and logistical policies to ensure the successful and safe running of events.- Collate and review all operational documentation; risk assessments, method statements, production and event schedules, floor and power plans, safety management plans, licencing and insurance, so that all documentation is compliant with venue requirements.- Schedule relevant event services and suppliers in-line with the client / event requirements; collaborating with our service partners and preferred suppliers in booking and briefing security, cleaning and waste management providers, enabling them to efficiently support the client as required.

Assistant - Event Operations

• Nov 2018 - Nov 2019

Customer Service Supervisor

• 2017 - 2018

Supervised the start of day ‘set-up’ and end of day ‘close down’ procedures, including dealing with partners, cash and completing all administration and reporting. Coordinated work, allocating the right people to the right roles, monitoring performance and dealing with any performance issues. Responded to changes in the flow of business throughout the working day, flexing and managing resources within the section in order to optimise partners potential and the wider operating efficiency of the store. Trained and developed new and existing partners, assisting where necessary in their work. Welcomed customers entering the store, assuring them of our commitment and support as partners to optimisetheir shopping experience. Handled any complaints, working to resolve issues and find solutions that maintained the integrity of the Waitrose & Partners brand

Operations Compliance Partner

• 2012 - 2018

Made day-to-day price reduction decisions within the guidelines of the store-operating plan. Supervised receipt of multiple deliveries, ensuring compliance with H&S procedures and the accuracy of goods-in paperwork. Trained and developed new partners in standard operating procedures, integrating new partners into the partnership and ensuring they operated within the required H&S and quality standards. Supervised the operations team throughout multiple shifts, which included allocating work, monitoring performance and ensuing work was completed to plan/required H&S and quality standards, as well as monitoring relevant business systems. Performance was commended by the store management team with an award titled ‘One Step Beyond’ and reflected in an ‘outstanding’ annual performanceappraisal rating and subsequent promotion to Customer Service Supervisor.