Eleanor Pike

English Assistant at GRÜNECKER
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Contact Information
us****@****om
(386) 825-5501
Location
Munich, Bavaria, Germany, DE
Languages
  • English Native or bilingual proficiency
  • Spanish Elementary proficiency
  • German Limited working proficiency
Skills

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Jordan Harris

Eleanor played an instrumental role with helping us grow the customer success team. Eleanor was always willing to step in and take on any challenge that was presented to her. It was truly a wonderful experience working with Eleanor and I would recommend her in a heart beat!

Jennifer Cunningham

Collaborating with Eleanor has been a great pleasure! She is a self-inspired CSM professional and strives to complete all assigned duties on schedule. She is consistently pleasant, tackling all assignments with dedication, professionalism and humor. Eleanor has a talent for presenting creative ideas and solutions to internal and external stakeholders efficiently and her meticulous attention to detail and positive outlook make her a valuable asset on any team.

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Credentials

  • Professional Scrum Master 1
    Scrum.org
    Nov, 2022
    - Nov, 2024
  • C19CO - COVID Compliance Officer Certificate
    Health Education Services
    May, 2021
    - Nov, 2024
  • Mathematics for Machine Learning: Linear Algebra, Imperial College of London
    Coursera Course Certificates
    Oct, 2020
    - Nov, 2024
  • COVID-19 Contact Tracing Certificate: John's Hopkins University
    Coursera Course Certificates
    Jul, 2020
    - Nov, 2024
  • Teaching English as a Foreign Language (TEFL)
    learnTEFL
    Mar, 2020
    - Nov, 2024
  • Diploma
    International Baccalaureate
    Jun, 2012
    - Nov, 2024
  • Zumba Instructor
    Zumba

Experience

  • GRÜNECKER
    • Germany
    • Law Practice
    • 100 - 200 Employee
    • English Assistant
      • Aug 2023 - Present

      Assist attorneys by creating and maintaining legal documents through lengthy revision and re-write processes, proofing all English text (from primarily native German speakers), maintaining detailed records of deadlines, and submitting patent documents to the European and German Patent Offices. Assist attorneys by creating and maintaining legal documents through lengthy revision and re-write processes, proofing all English text (from primarily native German speakers), maintaining detailed records of deadlines, and submitting patent documents to the European and German Patent Offices.

  • Matterport
    • United States
    • Software Development
    • 300 - 400 Employee
    • Customer Success Manager - SMB
      • May 2022 - Oct 2022

      Spatial Data | 3D | Digital Twin | SaaSPromoted within 4 months by demonstrating mastery of internal tools and data systems while proactively building relationships within Matterport, strengthening cross-department collaboration.Responsible for over 1200 SMB accounts.Built custom reports and dashboards in Looker (BI platform) to identify at-risk customers for the Customer Success Team.Proactively showed customers the full scope of Matterport's functionality for their particular use cases to help prevent churn.Collaborated closely with Marketing to send product messaging to customers. Show less

    • Customer Operations Coordinator
      • Feb 2022 - May 2022

      Identified common points of failure within Customer Success team systems. Created concise SOP documents to improve workflow within the Customer Success, Finance, and Sales teams.Generated data visualizations and metrics for Enterprise customers to help them fully utilize their Matterport commits.Gathered key metrics and created data visualizations for all Enterprise accounts to be presented to leadership.

  • Freelance Production Work
    • Portland, Oregon Area
    • Production Coordinator, Production Assistant
      • Mar 2018 - Feb 2022

      Commercial | Film | Short Film | Events Prepared heavily for photoshoots: Hired PAs, sourced vendors, bought supplies for crew with petty cash and company cards, worked with remote coordinators to organize onsite logistics when necessary. Managed production teams on-set, coordinated with vendors. Set up and organized production office and managed 1-3 production assistants. Responsible for paperwork, daily production file maintenance, for the entire production. Project lead on wrap gift design, production, and distribution. Researched services and products (catering, furniture, technical equipment, venues, etc) and sourced competitive bids. Show less

  • WEEBLE MOUNTAIN LLC
    • United States
    • 1 - 100 Employee
    • Casting Associate, Acting COVID Compliance Officer
      • Mar 2018 - Dec 2021

      Communicated audition, hold, and booking information with talent and agents. Managed talent on set (principal and extras), documented version control between cloud and local files. Leveraged social media and internet research to find talent. Advocated for fair rates and terms as an intermediary for negotiations between talent and producers. Created materials to onboard new employees, including FAQ page, templates, work flows, reference documents, etc. Implemented COVID-19 safety procedures for clients on set. Researched appropriate language to respectfully communicate with a large variety of diverse communities and populations for specific casting needs. Wrote copy using appropriate language for website and social media platforms. Show less

  • Freelance
    • Portland, Oregon Area
    • Academic Text Editor
      • May 2017 - Jun 2021

      Received copy of unedited text from non-native English speakers. Edited documents in standard APA or MLA format. Researched subject matter for a contextual understanding of topics to further assist clients. Used working German language knowledge to help the translations flow more naturally to English speakers. Received copy of unedited text from non-native English speakers. Edited documents in standard APA or MLA format. Researched subject matter for a contextual understanding of topics to further assist clients. Used working German language knowledge to help the translations flow more naturally to English speakers.

  • For Good & Company
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Production Assistant, Production Associate
      • Jul 2018 - Jul 2019

      Built and maintained event budgets up to $20,000. Produced events for large corporate clients including global athleticwear brands and international Fortune 500 companies. Juggled 6 projects at any given time with varying degrees of complexity and lead times including product launches, tasting events, internal training events, and Executive and VIP events. Oversaw warehouse and staging crews for each event. Hosted production meetings, organized crew (staging, warehouse, creative, video producer/editors). Worked directly with clients to create effective, successful events. Researched, booked, and managed vendors (venues, catering, bar service, furniture, entertainment, crew, etc). Managed a team of 2-3 production assistants and delegated research and admin needs. Traveled about 25%, hosting events throughout the United States. Show less

  • Sidestreet Entertainment
    • Entertainment Providers
    • 1 - 100 Employee
    • Extras Casting Assistant - Documentary Now Season 3
      • Jun 2018 - Jun 2018

      Assisting Background Casting Director for Season 3 of IFC's Documentary Now! -Assisted with booking emails and confirmations for over 1200 total extras -Signed in and managed background on set -High volume shoot days on set (100+ extras) -Managed paperwork for all background (I-9, W4, NDA, Photo Release) -Trained interns on paperwork and sign in/out Assisting Background Casting Director for Season 3 of IFC's Documentary Now! -Assisted with booking emails and confirmations for over 1200 total extras -Signed in and managed background on set -High volume shoot days on set (100+ extras) -Managed paperwork for all background (I-9, W4, NDA, Photo Release) -Trained interns on paperwork and sign in/out

  • Inkitt
    • United States
    • Entertainment Providers
    • 1 - 100 Employee
    • Growth Marketing Manager
      • Jan 2017 - May 2017

      Managed all incoming customer support requests through email and CRM (Zendesk). Created and scheduled posts on social platforms. Restored abandoned Instagram page and added varied content using Canva. Monitored social media and forum comments. Implemented new customer feedback survey to monitor NPS. Created customer feedback report to identify issues and prioritize feature requests with Development team. Managed all incoming customer support requests through email and CRM (Zendesk). Created and scheduled posts on social platforms. Restored abandoned Instagram page and added varied content using Canva. Monitored social media and forum comments. Implemented new customer feedback survey to monitor NPS. Created customer feedback report to identify issues and prioritize feature requests with Development team.

  • Reed College
    • United States
    • Higher Education
    • 500 - 600 Employee
    • Researcher
      • May 2016 - Oct 2016

      - Follow up on undergraduate thesis research in cognitive psychology.- Experimental Design.- Use online tools (Surveygizmo and MTurk) to create questionnaires and collect data.- Data Analysis (Stata, Excel).- Scientific Writing.- Literature Review.- Grant proposal writing.- Short video script writing and directing.- Video and picture editing.- Collaboration with advising professor.

    • Alumni Relations Assistant
      • Oct 2014 - Jun 2016

      - Inputting and searching for information in BANNER (Finding addresses/phone numbers, event registration, etc). -Customer service with alumni.- Assisting with event coordination (reunions, holiday party, alumni chapter events, etc).- Communicating with alumni via email, phone, and in person.- Resetting alumni accounts and assigning alumni cards.- Manipulating large excel spreadsheets.- Poster design.

    • Reference Assistant
      • Aug 2015 - May 2016

      - Assisting patrons at the reference desk with reference and general library questions- Creating reference guides for the library website- Creating guides for using electronic databases- Able to explain citation management platforms (Zotero & Endnote)

    • Thesis Student
      • Aug 2015 - May 2016

      Experimental thesis in cognitive psychology.Principal Investigator: Dr. Daniel ReisbergThesis Title: Marijuana's Effect on Eyewitness Memory

    • House Advisor
      • Aug 2014 - May 2016

      - Responsible for providing resources to incoming and returning students in the residence hall- Put on events for my hall and/or campus with allotted budget throughout the year- Use a combination of social media, email, and posters to create dormitory community and advertise programs- Meet with resident director and peers to plan events and address hall issues- Train for providing basic mental first aid, counsel, and support

  • Reed College
    • United States
    • Higher Education
    • 500 - 600 Employee
    • Peer Health Advocate
      • Apr 2013 - May 2014

      -Designed programs to teach Reed community about various physical and mental health issues. -Reached out to professionals in the health sector to lecture on their subject. -Created pamphlets of condensed information to hand out to students. -Planned and facilitated health awareness events. -Designed programs to teach Reed community about various physical and mental health issues. -Reached out to professionals in the health sector to lecture on their subject. -Created pamphlets of condensed information to hand out to students. -Planned and facilitated health awareness events.

  • OMSI
    • United States
    • Museums, Historical Sites, and Zoos
    • 100 - 200 Employee
    • Science Educator
      • Oct 2012 - May 2014

      -Taught simplified chemistry and biology concepts to families visiting the laboratory. -Helped families safely use the laboratory equipment. -Maintained experiments by replacing materials i.e. mixing solutions. -Taught simplified chemistry and biology concepts to families visiting the laboratory. -Helped families safely use the laboratory equipment. -Maintained experiments by replacing materials i.e. mixing solutions.

  • Lancaster Youth Soccer Club
    • United States
    • Research
    • Soccer Coach
      • Mar 2011 - Jun 2011

      -Coached a team of seven and eight year old children -Created plans for team practices with no outside assistance -Focused on teaching basic game skills and team cohesion -Coached a team of seven and eight year old children -Created plans for team practices with no outside assistance -Focused on teaching basic game skills and team cohesion

  • Portland Youth Soccer Association
    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Referee
      • Aug 2009 - May 2010

      -Refereed soccer games for children ages 7-9. -Arrived early every game to check the field for obstacles and set up for play. -Communicated with coaches, players, and parents, in a firm, but fair manner. -Refereed soccer games for children ages 7-9. -Arrived early every game to check the field for obstacles and set up for play. -Communicated with coaches, players, and parents, in a firm, but fair manner.

Education

  • Reed College
    Bachelor’s Degree, Psychology
    2012 - 2016
  • Freie Universität Berlin
    German Language, History, Sophomore
    2013 - 2013
  • Cleveland High School, JP McCaskey High School
    Salutatorian, International Baccalaureate Diploma
    2008 - 2012

Community

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