Experience

Urban Gourmet

• New Zealand
• Hospitality
• 1 - 100 Employee

• Account Manager

  • May 2023 - Present

• Event Coordinator

  • Nov 2022 - Apr 2023



Wharf Road

• United Kingdom
• Construction

• Operations Manager / Business Co-Owner

  • Sep 2016 - May 2022

  - Maintaining a very high standard of daily operation across two sites - Using financial and operational KPIs to measure and track growth, identify strategies that need refinement and improvement - Co-ordinating quality assurance protocols to ensure consistency and clarity - Partnering with Kitchen and Front of House management across sites to promote exchange of ideas and improve systems and work tools - Cost control: financial year planning, monitoring and budgeting - Negotiating contracts and managing supplier relationships - Recruit, contract, motivate and lead a team of 25+ - Forward planning, with a focus on long term business interests, and pursuing and developing new business opportunities - Regularly looking for areas of operational improvement and implementing necessary changes - Staff training and career development, with a view to encourage high staff retention and wellbeing - Worked alongside creative studio 'Design Dairy' from concept to the final design for two distinctive cafe brands - Created brand guidelines to develop an integrated approach, with a view to maintaining consistent brand identity - Brainstormed and implemented marketing strategy to increase ROI, monitored and tracked results for future improvement - Curated, sceduled and posted content for social media Show less



Little Gems Country Dining

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Deputy General Manager

  • Aug 2013 - Jun 2015

  - Leading, creating and implementing a structured staff training and development program, while strategically planning staff training opportunities with external companies, such as professional wine tasting courses - Co-ordinated and developed marketing goals, updated website and social media feeds, collaborated with other sites to establish company wide strategies - Health and Safety compliance, particularly relating to the supply of alcohol - Budgeting and financial planning, and then reporting to company senior management - Maintaining and developing supplier relationships, with a particular focus on price negotiation and spend control Show less