Experience

CamVision Education

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Private Tutor

  • Dec 2021 - Present

  Currently tutoring English Literature at GCSE and A Level. Currently tutoring English Literature at GCSE and A Level.



Doxa

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Private Tutor

  • Oct 2021 - Present

  Currently tutoring A Level English Literature. Currently tutoring A Level English Literature.



Writebase

• Liverpool, England, United Kingdom

• Content Writer

  • Mar 2020 - Present

  I produce content for review website Writebase, attending theatre, music and comedy shows and producing articles in response. I have reviewed political satirist and comedian Mark Thomas’ show ‘50 Things About Us,’ and have continued to write while under lockdown, having reviewed a variety of newly-released albums. I produce content for review website Writebase, attending theatre, music and comedy shows and producing articles in response. I have reviewed political satirist and comedian Mark Thomas’ show ‘50 Things About Us,’ and have continued to write while under lockdown, having reviewed a variety of newly-released albums.



United Utilities

• United Kingdom
• Utilities
• 700 & Above Employee

• Address Data Maintenance Assistant

  • Mar 2020 - Nov 2020

  I operated from a mailbox, maintaining and updating United Utilities' address data, through responding to information from stakeholders within the business. I ensured that new sites/plots were created correctly, and that existing service point addresses were maintained, in order to meet the 24-hour SLA. I became confident in software such as GIS and Microsoft Excel. I managed high quantities of data through spreadsheets, checking data accuracy, and detecting and rectifying inaccurate data sent to the team mailbox, thus preventing further errors. I worked remotely with my team throughout the Covid-19 crisis, using Skype daily to coordinate and distribute roles, which secured the completion of all tasks. Show less



United Utilities

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Advisor Advanced

  • Oct 2019 - Jan 2020

  I worked in the Integrated Control Centre, managing high quantities of customer calls regarding clean water and wastewater in a high-pressure environment, responding to problems or queries by logging ‘Cases,’ and determining and diagnosing issues whilst on the phone. I liaised between customers and the relevant UU teams to ensure that the correct responses were delivered, securing appointments and creating detailed case notes for the appropriate teams, in order to keep them fully informed of the issue. I monitored ongoing issues affecting whole areas, such as floods or shortages, in order to correctly diagnose customer calls and provide up-to-date information and advice. I employed professional etiquette when speaking to both customers and fellow employees, and was always friendly and approachable. Show less



CamVision Education

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Programme Mentor

  • Jul 2019 - Jul 2019

  I was one of four Programme Mentors on a two-week debating summer camp. With the responsibility of forty students, my duty was to teach them how to debate in the style of British Parliamentary Debating, involving giving lessons on global issues (such as global warming and crime) and culminating in a debating tournament. I was one of four Programme Mentors on a two-week debating summer camp. With the responsibility of forty students, my duty was to teach them how to debate in the style of British Parliamentary Debating, involving giving lessons on global issues (such as global warming and crime) and culminating in a debating tournament.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Advisor

  • Aug 2014 - Aug 2016

  As a cashier, my job was to improve the customer experience in the bank. This role primarily involved serving customers as a cashier, providing services such as deposits and withdrawals, arranging customer appointments with financial advisors, and handling foreign currency. However, it extended to assisting queueing customers in the banking hall, providing them with options such as the instant deposit machines, and showing them how to use such machines, in order to reduce their waiting time. As a cashier, my job was to improve the customer experience in the bank. This role primarily involved serving customers as a cashier, providing services such as deposits and withdrawals, arranging customer appointments with financial advisors, and handling foreign currency. However, it extended to assisting queueing customers in the banking hall, providing them with options such as the instant deposit machines, and showing them how to use such machines, in order to reduce their waiting time.



UK Civil Service

• United Kingdom
• Government Administration
• 700 & Above Employee

• Summer Intern

  • Jul 2015 - Aug 2015

  I worked for the Department of Transport alongside civil servants in a two-week internship. This job included completing box notes, attending and engaging in conference calls, working on a project surrounding disability awareness in the workplace, doing maritime research for the London Shipping Week, and completing various tasks concerning current affairs, such as High Speed 2. I was able to network with fellow Oxbridge graduates, became skilled in using new software, and quickly adapted to the fast-paced nature of the role. Show less



Positive Futures Liverpool

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Student

  • Jul 2014 - Aug 2014

  I took part on a four-week National Citizens Service programme, involving two weeks of raising awareness for a local issue and raising money for a local charity with Positive Futures. This entailed extensive researching, organising events to raise the money, communicating with businesses and the public, allowing us to raise over £700 for our chosen local charity. I took part on a four-week National Citizens Service programme, involving two weeks of raising awareness for a local issue and raising money for a local charity with Positive Futures. This entailed extensive researching, organising events to raise the money, communicating with businesses and the public, allowing us to raise over £700 for our chosen local charity.