Experience

Stitch

• Netherlands
• Retail Apparel and Fashion
• 1 - 100 Employee

• Product Manager

  • Nov 2022 - Present



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Product Manager

  • Jan 2021 - Nov 2022

  • Leading teams of international software engineers with the objective to drive visit to product rate.• Understanding customer problems & seeking opportunities from data insights as well as user feedback to inform the product roadmap whilst considering the business needs & strategy to prioritise effectively.• Advocate of experimentation to prove potential value of a feature. • Working closely with designers, user research, site optimisation and trading teams as well as third party providers. Show less

• Assistant Online Trading Manager - Menswear

  • Sep 2019 - Jan 2021

  Trading & merchandising menswear online to ensure the best possible customer experience whilst helping to accelerate the growth of the ecommerce business. My responsibilities include:- Reporting weekly sales performance and insights into traffic & site metrics- Flexible & reactive trading of all menswear product online using a customer first mindset - Continuous collaboration with buyers and business unit leadership team to ensure the best presentation of garments online, whilst also providing ecommerce expertise and advice- Execution of marketing campaigns, for example Father's Day- Forward forecasting and commercial planning - Management of an offshore team member - Seeking out new opportunities to expand our market share Show less

• Graduate Trainee

  • Sep 2018 - Sep 2019

  Product ManagementMy first exposure to agile ways of working within the iOS app team. I supported with the product management of the mobile payment system and helped to build a business case for further developments of in-store mode on the app. Data AnalyticsProviding insights and support to all ecommerce teams including trading & product. I created easy to use Adobe Workspace reports for the trading teams using my previous understanding of gaps of knowledge for the teams, and provided extensive training to help self serve. This rotation was a steep learning curve where I learnt SQL query coding to a competent level, which I put to practice to analyse the results of the goodwill test giving recommendations back to the ops team. The greatest skill I learnt was how to interpret and present results in a meaningful way for stakeholders. Web MerchandiserWorking within the trading team in collaboration with marketing to execute the Christmas campaign online and maximise sales. Web merchandising of all departments according to customer mindset and commercial priorities including the planning of all gifting content pages, which required skilled stakeholder management. I particularly enjoyed reporting on sales performance and site metrics, which I was able to develop further in the analytics team. End to End OperationsA fast paced experience coordinating the online execution of Valentine's Day & Mother's Day events for flowers. This was another great opportunity to improve my stakeholder management working with multiple teams including traders, buyers, suppliers & logistics. The role consisted of risk & mitigation planning, investigating customer complaints, and severity responses. I conducted an audit of the existing goodwill process in order to reduce the cost of events, and a thorough post implementation review with comprehensive recommendations. Show less



L'Oréal

• France
• Personal Care Product Manufacturing
• 700 & Above Employee

• Commercial Intern

  • Jun 2015 - Jul 2016

  I completed a one-year industrial placement with L'Oreal London as part of my four-year degree. My position was within the Active Cosmetics Division and was made up of two major job roles: visual merchandising & e-commerce account manager. I supported with sales account management of the e-commerce sites including Feel Unique, Look Fantastic and Boots.com. This gave me a good introduction into sales reporting, as well as experience in online merchandising and allowed me to apply my commercial instinct. I was also responsible for the design, creation & supply of decor for all UK independent pharmacies across four brands. This required management of tight critical paths and clear communication with our supplier. Show less



CEG Global

• London, United Kingdom

• Research Intern

  • 2014 - 2014

  CEG Global is an economic consultancy specialising in competition law, which is an area that particularly interested me during my degree. I was able to help on a number of international cases, where I could apply theoretical knowledge, and was exposed to the complex legal process in business competition disputes. CEG Global is an economic consultancy specialising in competition law, which is an area that particularly interested me during my degree. I was able to help on a number of international cases, where I could apply theoretical knowledge, and was exposed to the complex legal process in business competition disputes.