Marketing Coordinator

• Jan 2021 - Present

Sales Administrative Assistant

• Oct 2019 - Jan 2021

Event Specialist

• Jun 2018 - Oct 2019

Led the on-property event planning and execution of all group blocks and event contracts and was the primary point of contact for clients and the group sales office. ● Concurrently served as Acting Event Specialist to fill temporary 6-month vacancy at nearby Courtyard Marriott● Assisted the front desk team with billing and guest issues, and acted as a manager on duty. ● Standardized the event planning process to reduce errors hotel-wide.● Improved banquet revenue by offering creative and on-trend menu choices.● Collaborated with the off-property sales team to increase event revenue through up-selling and better understanding of the client’s business needs● Coordinated and guided the food and beverage department to execute successful events. ● Analyzed statistical data from the hotel’s revenue reports such as the STR Report, and formulated weekly reports for senior leaders.● Hired and trained front desk agent employees. Helped train new area Event Specialists.● Monitored and balanced house accounts.● Managed group rooming lists and forecasted group and room night trends in order to maximize hotel revenue.● Supported the Sales Executive with all sales initiatives, such as sales blitz and site tours.● Participated in weekly revenue meetings and contributed to a better understanding of potential business, comp set trends, group booking trends, and upcoming events at the hotel.● Created flyers and brochures for special events at the hotel.● Maximized the front office inventories and orders while remaining in line with the hotel’s budget goals. Show less

Guest Service Representative

• Jul 2017 - Jun 2018

● Created and processed guest check-ins and check-outs.● Provided a hospitable experience for guests before, during, and after their stay. ● Handled payments and billing for guests.● Managed the property’s Facebook page to promote hotel events, and highlighted various features of the hotel.● Led the front desk team in the most positive guest reviews by at least 5%.● Communicated and resolved issues in a timely manner to maximize guest loyalty.

Public Relations Intern

• Sep 2014 - Dec 2014

-Helped manage social media sites such as Facebook. -Created content especially designed for Facebook posts. -Increased Facebook followers by 75 new followers. -Promoted company events through social media. -Helped manage social media sites such as Facebook. -Created content especially designed for Facebook posts. -Increased Facebook followers by 75 new followers. -Promoted company events through social media.

Summer Intern

• May 2014 - Aug 2014

-Managed organization's Twitter profile. -Created a Twitter Calendar -Managed Pinterest profile. -Increased Twitter following. -Increased Pinterest following. -Helped organize events. -Helped reach out to community for fundraising. -Managed organization's Twitter profile. -Created a Twitter Calendar -Managed Pinterest profile. -Increased Twitter following. -Increased Pinterest following. -Helped organize events. -Helped reach out to community for fundraising.