Senior Accounting Analyst

• Oct 2023 - Present

Accounting Operations Analyst

• Jun 2022 - Oct 2023

Billing Operations Analyst

• Oct 2021 - Jun 2022

- Manage Billing Operations functions, including billing activity, payment plans, internal collection efforts. - Oversee the internal collection program, and manage external vendor relationships and reporting. - Work cross functionally with other departments, thoroughly communicating the intent, performance, and vision of the program; utilizing data to make informed decisions. - Lead continuous reviews of the company's policies, procedures and functions, and own facilitation of… Show more - Manage Billing Operations functions, including billing activity, payment plans, internal collection efforts. - Oversee the internal collection program, and manage external vendor relationships and reporting. - Work cross functionally with other departments, thoroughly communicating the intent, performance, and vision of the program; utilizing data to make informed decisions. - Lead continuous reviews of the company's policies, procedures and functions, and own facilitation of process improvements.

Premium Auditor Specialist

• Jan 2021 - Oct 2021

Premium Audit Associate

• Oct 2020 - Jan 2021

Customer Success Manager & Sales Associate

• Mar 2020 - Oct 2020

-Developed and engaged potential marketing partnerships for key products, created sales leads and executed on end to end sales cycles in a highly entrepreneurial and fast-paced startup environment. -Provided project management support to c-suite management, including facilitating team meetings and tracking of action items for product development engineers and support team. -Customer Success and support on all levels though phone, email and social media -Developed and engaged potential marketing partnerships for key products, created sales leads and executed on end to end sales cycles in a highly entrepreneurial and fast-paced startup environment. -Provided project management support to c-suite management, including facilitating team meetings and tracking of action items for product development engineers and support team. -Customer Success and support on all levels though phone, email and social media

General Manager, Food and Beverage

• Dec 2017 - Jul 2020

• Managed operations for three Food and Beverage outlets, including supporting and managing a staff of 45+ employees. • Conducted monthly P&L reviews, monitor daily revenue, and maintained profitability for our division. • Worked collaboratively with our cross-functional teams in Information Technology, Engineering, Events, Laundry and Purchasing, to ensure a seamless guest experience. • Trained employees to adhere to the safety and cleanliness standards for the organization. •… Show more • Managed operations for three Food and Beverage outlets, including supporting and managing a staff of 45+ employees. • Conducted monthly P&L reviews, monitor daily revenue, and maintained profitability for our division. • Worked collaboratively with our cross-functional teams in Information Technology, Engineering, Events, Laundry and Purchasing, to ensure a seamless guest experience. • Trained employees to adhere to the safety and cleanliness standards for the organization. • Partnered with our food & beverage suppliers to source products, strengthen our vendor supply chain, and ensure quality control. Show less • Managed operations for three Food and Beverage outlets, including supporting and managing a staff of 45+ employees. • Conducted monthly P&L reviews, monitor daily revenue, and maintained profitability for our division. • Worked collaboratively with our cross-functional teams in Information Technology, Engineering, Events, Laundry and Purchasing, to ensure a seamless guest experience. • Trained employees to adhere to the safety and cleanliness standards for the organization. •… Show more • Managed operations for three Food and Beverage outlets, including supporting and managing a staff of 45+ employees. • Conducted monthly P&L reviews, monitor daily revenue, and maintained profitability for our division. • Worked collaboratively with our cross-functional teams in Information Technology, Engineering, Events, Laundry and Purchasing, to ensure a seamless guest experience. • Trained employees to adhere to the safety and cleanliness standards for the organization. • Partnered with our food & beverage suppliers to source products, strengthen our vendor supply chain, and ensure quality control. Show less

General Manager, In-Room Dining

• Dec 2016 - Oct 2017

• In-Room Dining manager and Task Force leader for Four Seasons Oahu, a 382-room resort. • Mentored and managed 3 assistant managers.

Assistant Manager, Food & Beverage, [acting department head]

• Oct 2015 - Dec 2016

• Supported all aspects of dinner operations for DUO Restaurant, scheduling and payroll for 35+ employees. • Developed educational pre-shift training programs for employees.

Assistant Manager, Food & Beverage

• Dec 2014 - Oct 2015

• Led daily operations of the Veranda Restaurant and it’s 50+ full time employees, with sales exceeding 6 million dollars, annually. • Acting sales agent for Veranda PDR’s with emphasis on tracking and analyzing sales. • Evaluated customer satisfaction through feedback channels to help inform, and lead the creation of seasonal menus, with executive sous chef and executive chef.

Assistant Manager, In-Room Dining

• Apr 2014 - Dec 2014

• Increased guest satisfaction and revenue through redesign of Amenity development program.

Food Server

• Dec 2011 - Apr 2014

Operations and Maintenance Manager, Superintendent

• Jan 2007 - Dec 2010

• Operations and maintenance Manager for a 26-unit residential building, and two commercial properties in NYC. • Operations and maintenance Manager for a 26-unit residential building, and two commercial properties in NYC.

Construction Supervisor

• Jan 2005 - Dec 2010

• Construction supervisor and customer advocate, specializing in high-end renovations for residential and commercial properties. • Managed and scheduled renovations, demolitions, and equipment and material purchasing. • Material Safety Data Sheets implementation. • Employee and Client relations. • Bid & Proposal creation. • Lead Abatement Supervisor. • Construction supervisor and customer advocate, specializing in high-end renovations for residential and commercial properties. • Managed and scheduled renovations, demolitions, and equipment and material purchasing. • Material Safety Data Sheets implementation. • Employee and Client relations. • Bid & Proposal creation. • Lead Abatement Supervisor.