Eldha Leon
Co-Case Manager at Lerner and Rowe Injury Attorneys- Claim this Profile
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certified Medical Interpreter
JOHN C LINCOLN HOSPITAL INC
Experience
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Lerner and Rowe Injury Attorneys
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United States
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Law Practice
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1 - 100 Employee
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Co-Case Manager
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Apr 2023 - Present
-Assist attorneys with all aspects of case management, including docketing deadlines, billing, and providing reminders as necessary -Coordinate between attorneys, staff, and outside vendors to manage the law firm’s case load, present case summaries/updates, and ensure that deadlines are met -Organize and maintain all case files, and information concerning engagement, whether electronic or paper, in accordance with the law firm policies Conduct legal research to obtain documentation regarding health insurance, social security, medical records, and medical providers -Draft legal documents for attorney review Show less
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Salt River Project
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United States
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Utilities
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700 & Above Employee
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Bilingual Customer Service Representative
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Mar 2013 - Feb 2023
• Receives, researches, and resolves inquiries, complaints and requests from customers involving rates, policies, procedures, products, and services. • Responsible for training new members to the card writing and switchboard teams • Responsible for mentoring and coaching new customer service representatives • Receives, researches, and resolves inquiries, complaints and requests from customers involving rates, policies, procedures, products, and services. • Responsible for training new members to the card writing and switchboard teams • Responsible for mentoring and coaching new customer service representatives
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Bilingual Customer Service Representative
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Jun 2005 - Dec 2010
• Receives, researches, and resolves inquiries, complaints and requests from customers involving rates, policies, procedures, products, and services. • Responsible for training new members to the card writing and switchboard teams• Responsible for mentoring and coaching new customer service representatives
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Bilingual Customer Service Lead
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Jul 2007 - Jan 2010
• Receives calls from representatives regarding order approvals and escalations• Directed and managed after hours rush orders and call outs to Field Services• Evaluated resources for creative problem solving and procedural improvements • Recognized by management for exceptional professionalism and customer interaction
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Education
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Arizona State University
Bachelor of Arts - BA, Communication, General -
Estrella Mountain Community College
Associate of Arts - AA, Communications
Community
