Elda Gonzalez
Consumer Relations Manager at Sperlonga Data & Analytics- Claim this Profile
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English Full professional proficiency
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Spanish Full professional proficiency
Topline Score
Bio
Valerie Smith
I have known and had the pleasure to work closely with Elda for several years and have the utmost respect for her leadership. I have had several opportunities to participate in projects with Elda and have always found her to be energetic, self-motivating and a forward thinking communicator. She is resourceful and excellent at networking. These qualities have contributed to her success as a leader and will make her a tremendous asset to any organization.
Wesley Ridgeway CFE
I have had the pleasure of working with Elda for the past several years and I found her to be a person with high integrity, honesty and knowledgeable. She communicates using a style that invites collaboration and openness. She approaches challenges with an open mind and leads her team with a "can do" attitude.
Valerie Smith
I have known and had the pleasure to work closely with Elda for several years and have the utmost respect for her leadership. I have had several opportunities to participate in projects with Elda and have always found her to be energetic, self-motivating and a forward thinking communicator. She is resourceful and excellent at networking. These qualities have contributed to her success as a leader and will make her a tremendous asset to any organization.
Wesley Ridgeway CFE
I have had the pleasure of working with Elda for the past several years and I found her to be a person with high integrity, honesty and knowledgeable. She communicates using a style that invites collaboration and openness. She approaches challenges with an open mind and leads her team with a "can do" attitude.
Valerie Smith
I have known and had the pleasure to work closely with Elda for several years and have the utmost respect for her leadership. I have had several opportunities to participate in projects with Elda and have always found her to be energetic, self-motivating and a forward thinking communicator. She is resourceful and excellent at networking. These qualities have contributed to her success as a leader and will make her a tremendous asset to any organization.
Wesley Ridgeway CFE
I have had the pleasure of working with Elda for the past several years and I found her to be a person with high integrity, honesty and knowledgeable. She communicates using a style that invites collaboration and openness. She approaches challenges with an open mind and leads her team with a "can do" attitude.
Valerie Smith
I have known and had the pleasure to work closely with Elda for several years and have the utmost respect for her leadership. I have had several opportunities to participate in projects with Elda and have always found her to be energetic, self-motivating and a forward thinking communicator. She is resourceful and excellent at networking. These qualities have contributed to her success as a leader and will make her a tremendous asset to any organization.
Wesley Ridgeway CFE
I have had the pleasure of working with Elda for the past several years and I found her to be a person with high integrity, honesty and knowledgeable. She communicates using a style that invites collaboration and openness. She approaches challenges with an open mind and leads her team with a "can do" attitude.
Experience
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Sperlonga Data & Analytics
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United States
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Information Services
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1 - 100 Employee
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Consumer Relations Manager
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Oct 2015 - Present
A data and technology company that is partnering with the HOA industry to aggregate and report HOA payment data to the consumer reporting agencies. A new standard in Association Financial Management. A data and technology company that is partnering with the HOA industry to aggregate and report HOA payment data to the consumer reporting agencies. A new standard in Association Financial Management.
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TransUnion
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Manager - Special Handling Investigations
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Jun 2005 - Nov 2014
Managed team of 36 bilingual/non-bilingual Special Handling customer service investigators, including three team leaders. Responsbilities included: Direct ongoing operations of department, ensuring compliance in all applicable laws and regulations that govern the credit reporting industry, as well as adhering to company policies and procedures. Established performance guidelines and measures to reduce cost and risks,handled staffing and hiring based on workload projections, maintained employee morale during company RIF's and supported the company's associate engagement goals. Show less
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TransUnion
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Team Leader
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2000 - 2005
Responsible for team coaching, monitoring performance of team, and identifying training needs, ensuring team remained in compliance with all applicable state and federal laws and center administration. Led team of Consumer Contact Representatives specializing in bilingual services, including partnership services. Actively promoted and encouraged cross selling of TransUnion Credit monitoring product. Responsible for team coaching, monitoring performance of team, and identifying training needs, ensuring team remained in compliance with all applicable state and federal laws and center administration. Led team of Consumer Contact Representatives specializing in bilingual services, including partnership services. Actively promoted and encouraged cross selling of TransUnion Credit monitoring product.
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Education
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1999 - 2003
California State University-Fullerton
Bachelor's degree, Spanish Language and Literature
Community
