elbert pagan

Chief Information Officer at Orange County Tax Collector - Scott Randolph
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Location
Kissimmee, Florida, United States, US
Languages
  • Spanish -

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Credentials

  • Cisco CCENT
    Cisco
  • CompTIA Network+
    CompTIA
  • CompTIA A+
    CompTIA

Experience

    • United States
    • Government Administration
    • 1 - 100 Employee
    • Chief Information Officer
      • Dec 2016 - Present
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Site IT Director
      • Oct 2014 - Jun 2022

      Responsible for the planning, development, budgeting, implementation, and maintenance of all technological related aspects for an acute-care hospitals and more than eight employed physician practices. Managed and supported hardware and software operations at one on-site and 1 off site Data Centers, including more than 40 windows 2008 servers providing 24/7 service to over 800 employees. Migrated 32 physical servers to a complete VMware ESXi 5.5 Virtual environment hosted over two… Show more Responsible for the planning, development, budgeting, implementation, and maintenance of all technological related aspects for an acute-care hospitals and more than eight employed physician practices. Managed and supported hardware and software operations at one on-site and 1 off site Data Centers, including more than 40 windows 2008 servers providing 24/7 service to over 800 employees. Migrated 32 physical servers to a complete VMware ESXi 5.5 Virtual environment hosted over two EMC VNX 5200 SAN’s . Maintain, and troubleshoot VMWare software Redundancy and High Availability. Created and implemented disaster recovery plans and procedures for Data Center, including hot sites for mission critical applications. Installed, configured, and troubleshoot hospitals LAN’s, WAN’s, and Intranets comprised of all Cisco switches and routers. Installed, and Configured off site Data Domain. Implemented a Cisco Unified Communications Manager VoIP system which expanded the communication infrastructure to be redundant for both carrier and facility independence Responsible for the security of all Private Health Information as a multi-facility Information Security Officer. Installed, configured Remote Desktop Support and software deployment, Manage Engine, to over 600 computers. Installed and configured Windows Deployment Services for imaging computers. Manage Exchange Server 2010 Show less Responsible for the planning, development, budgeting, implementation, and maintenance of all technological related aspects for an acute-care hospitals and more than eight employed physician practices. Managed and supported hardware and software operations at one on-site and 1 off site Data Centers, including more than 40 windows 2008 servers providing 24/7 service to over 800 employees. Migrated 32 physical servers to a complete VMware ESXi 5.5 Virtual environment hosted over two… Show more Responsible for the planning, development, budgeting, implementation, and maintenance of all technological related aspects for an acute-care hospitals and more than eight employed physician practices. Managed and supported hardware and software operations at one on-site and 1 off site Data Centers, including more than 40 windows 2008 servers providing 24/7 service to over 800 employees. Migrated 32 physical servers to a complete VMware ESXi 5.5 Virtual environment hosted over two EMC VNX 5200 SAN’s . Maintain, and troubleshoot VMWare software Redundancy and High Availability. Created and implemented disaster recovery plans and procedures for Data Center, including hot sites for mission critical applications. Installed, configured, and troubleshoot hospitals LAN’s, WAN’s, and Intranets comprised of all Cisco switches and routers. Installed, and Configured off site Data Domain. Implemented a Cisco Unified Communications Manager VoIP system which expanded the communication infrastructure to be redundant for both carrier and facility independence Responsible for the security of all Private Health Information as a multi-facility Information Security Officer. Installed, configured Remote Desktop Support and software deployment, Manage Engine, to over 600 computers. Installed and configured Windows Deployment Services for imaging computers. Manage Exchange Server 2010 Show less

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • EMR Specialist
      • Aug 2012 - Oct 2014

      Maintained and troubleshooted VMware virtual environment with over 20 virtual servers. Development and integration of Athena, a multi-clinical Electronic Medical Record (EMR) system. Developed EMR materials and procedures to integrate into existing workflows while working closely with our corporate office to drive development timelines Managed, configured and troubleshooted Physician’s office and hospital Cisco network infrastructure. Managed and supported… Show more Maintained and troubleshooted VMware virtual environment with over 20 virtual servers. Development and integration of Athena, a multi-clinical Electronic Medical Record (EMR) system. Developed EMR materials and procedures to integrate into existing workflows while working closely with our corporate office to drive development timelines Managed, configured and troubleshooted Physician’s office and hospital Cisco network infrastructure. Managed and supported hardware and software operations at one on-site Data Center, including several windows 2003 and 2008 servers. Provided end user support in regards to user accounts, phones, computers, software, and peripherals Show less Maintained and troubleshooted VMware virtual environment with over 20 virtual servers. Development and integration of Athena, a multi-clinical Electronic Medical Record (EMR) system. Developed EMR materials and procedures to integrate into existing workflows while working closely with our corporate office to drive development timelines Managed, configured and troubleshooted Physician’s office and hospital Cisco network infrastructure. Managed and supported… Show more Maintained and troubleshooted VMware virtual environment with over 20 virtual servers. Development and integration of Athena, a multi-clinical Electronic Medical Record (EMR) system. Developed EMR materials and procedures to integrate into existing workflows while working closely with our corporate office to drive development timelines Managed, configured and troubleshooted Physician’s office and hospital Cisco network infrastructure. Managed and supported hardware and software operations at one on-site Data Center, including several windows 2003 and 2008 servers. Provided end user support in regards to user accounts, phones, computers, software, and peripherals Show less

    • Government Administration
    • 1 - 100 Employee
    • Network Specialist - Enterprise
      • Mar 2005 - Dec 2012

      Lead Tech for Virtualization design with Windows Server 2008 Hyper-V, and VMWare. Lead Tech on Active Directory 2008 Deployment. Lead Tech in District Wide Group Policy Management. Lead Tech for Citrix ZenDesktop configuration and deployment. Configure and maintain the Wide Area Network infrastructure backbone which consists of Cisco 6509 core switches and a mix of multiple Cisco 4509 chassis and Cisco 3750 edge switches over 54 remote sites, over 10,000 end users… Show more Lead Tech for Virtualization design with Windows Server 2008 Hyper-V, and VMWare. Lead Tech on Active Directory 2008 Deployment. Lead Tech in District Wide Group Policy Management. Lead Tech for Citrix ZenDesktop configuration and deployment. Configure and maintain the Wide Area Network infrastructure backbone which consists of Cisco 6509 core switches and a mix of multiple Cisco 4509 chassis and Cisco 3750 edge switches over 54 remote sites, over 10,000 end users, and over 10,000 computers. Senior level support for difficult issues, technology design and standard implementation for new schools. Implementing multicast digital video across the WAN, IDF and MDF infrastructure standardization and cleanup, packet capturing, proxy server support, and many other projects that require senior level support. Install and configure wireless controllers and access points. Maintain the Solorwinds Orion Network Performance Monitor. Provide level III support to all end users. Create, implement, and maintain the school districts infrastructure for the Florida Department of Education (FDOE) computer based testing with regards to FCAT. Show less Lead Tech for Virtualization design with Windows Server 2008 Hyper-V, and VMWare. Lead Tech on Active Directory 2008 Deployment. Lead Tech in District Wide Group Policy Management. Lead Tech for Citrix ZenDesktop configuration and deployment. Configure and maintain the Wide Area Network infrastructure backbone which consists of Cisco 6509 core switches and a mix of multiple Cisco 4509 chassis and Cisco 3750 edge switches over 54 remote sites, over 10,000 end users… Show more Lead Tech for Virtualization design with Windows Server 2008 Hyper-V, and VMWare. Lead Tech on Active Directory 2008 Deployment. Lead Tech in District Wide Group Policy Management. Lead Tech for Citrix ZenDesktop configuration and deployment. Configure and maintain the Wide Area Network infrastructure backbone which consists of Cisco 6509 core switches and a mix of multiple Cisco 4509 chassis and Cisco 3750 edge switches over 54 remote sites, over 10,000 end users, and over 10,000 computers. Senior level support for difficult issues, technology design and standard implementation for new schools. Implementing multicast digital video across the WAN, IDF and MDF infrastructure standardization and cleanup, packet capturing, proxy server support, and many other projects that require senior level support. Install and configure wireless controllers and access points. Maintain the Solorwinds Orion Network Performance Monitor. Provide level III support to all end users. Create, implement, and maintain the school districts infrastructure for the Florida Department of Education (FDOE) computer based testing with regards to FCAT. Show less

    • IT Assistant Manager
      • Jul 2002 - Jan 2005

      Managed and administered the System and Data functions of the Network which consisted of 4 sites with over 2,000 end users. Managed the identification, configuration, testing and maintenance of the computer Hardware and Software windows XP. Provided support for end user computer skills development by leading Microsoft Office 2000 classes. Managed and maintained the Technology budget. Managed and administered the System and Data functions of the Network which consisted of 4 sites with over 2,000 end users. Managed the identification, configuration, testing and maintenance of the computer Hardware and Software windows XP. Provided support for end user computer skills development by leading Microsoft Office 2000 classes. Managed and maintained the Technology budget.

Education

  • Keller Graduate School of Management of DeVry University
    Master's degree, Management Information Systems, General
    2012 - 2014
  • DeVry University
    Bachelor of Applied Science (B.A.Sc.), Computer Engineering Technology/Technician
    2000 - 2004

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