Experience

Cloudstaff

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Associate

  • May 2022 - Present



Power Mac Center

• Philippines
• Computers and Electronics Manufacturing
• 300 - 400 Employee

• Service Engineer

  • Mar 2014 - Jul 2020

  Handled repair and maintain highest standard of technical Service to customers in accordance with the agreed Apple Service Excellence performance level while at the same time preserving company interests.Perform diagnostics and hardware repair, within the prescribe turn around time. Conducting quality checking and testing all the repair units prioritize release to customers properly accomplish necessary written technical reports and ensure all mandatory job details on the system.Monitor and approved orders of subordinates on GSX Apple Database and local database. Patching and installing server updates.

• Parts management analyst

  • Oct 2012 - Mar 2014

  Responsible for the development and maintenance of the service part catalog that the company use to support the customers. Maintain and ensure the accuracy of part categories. Analyze inventory, customer requirements, purchased order information. Assist Service team and managers to meet customers needs and improvements. Applying NTC permit incomming shipment



Arm resources Inc.

• Parts Management Analyst

  • Dec 2011 - Oct 2012

  Responsible for the development and maintenance of the service part catalog that the company use to support the customers. Maintain and ensure the accuracy of part categories. Analyze inventory, customer requirements, purchased order information. Assist Service team and managers to meet customers needs and improvements. Responsible for the development and maintenance of the service part catalog that the company use to support the customers. Maintain and ensure the accuracy of part categories. Analyze inventory, customer requirements, purchased order information. Assist Service team and managers to meet customers needs and improvements.



Leonel Waste Management Corporation (Leonel)

• Philippines
• Environmental Services
• 1 - 100 Employee

• Warehouse clerk, Data encoder

  • Jan 2011 - Sep 2011

  Handled company’s incoming and outgoing merchandise, and managed the company’s stocks. Checked the orders are complete and not damaged. Creating reports and inventory levels.

• Techical support staff / office staff

  • Oct 2007 - Dec 2010

  Managed maintain and repair IT system, Diagnosed repairing faults, resolving network issues, and installing and configuring hardware and software / filling documents and performing machines operations. Word processing and typing.