Experience

Hilton Salt Lake City Center

• United States
• Hospitality
• 1 - 100 Employee

• Reservations Coordinator

  • Mar 2016 - Present

  Managed daily reservations processes and operations including room inventory and availability, rooming lists, setting cutoff dates, overbooking, selling guest rooms up to 499 maximum rooms per day. Hotel Passkey specialist to optimize reservations management, book reservations, communicate hotel policy, and send campaign group event information or promotions. Hotel liaison with 3rd party housing companies to carry out and fulfill room block commitment. Monitor rate variance constantly to identify areas of concern and build an approach to maximize revenue. Analyzed and prepared designated reports to meet and exceed budgeted target. Assist Director of Revenue to build a strategic approach and manage trends to grow Revenue per average room(RevPAR) and rate YoY. Show less



Evolution Hospitality - Hilton San Diego Mission Valley

• Group Rooms Coordinator

  • Mar 2014 - Jan 2016

  Created, maintained and managed group blocks in the property management system (PMS). Reported on current group block status and inventory shortages/opportunities and identify windows to maximize hotel revenue based off high occupancy thresholds. Balanced room type inventories and recommended room type overbooking to create sell through opportunities. Serviced small group blocks by carrying out the details explicit within the contract. Worked with the Sales, Front Office team for general reservations as needed including in-house, comps, employee room requests. Responsible for group and TA commission/rebates are processed. Show less