Experience

Roscoe Company

• Human Resources Manager

  • Jul 2023 - Present

  Chicago, Illinois, United States



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Project Management / Deployment Solutions

  • Jan 2012 - Mar 2021

  Chicago, Illinois, United States 9+ years experience implementing software and IT product solutions for customers, collaborated with senior leadership to ensure project deliverables were within the scope and budget of related projects. Assisted customer requests with complex solutions by providing unique technology tools. • Supported IT implementation process solutions, utilizing agile (scrum) methodologies in a hectic environment, supporting over 100 technology customer solutions • Fostered relationships with thirds… Show more 9+ years experience implementing software and IT product solutions for customers, collaborated with senior leadership to ensure project deliverables were within the scope and budget of related projects. Assisted customer requests with complex solutions by providing unique technology tools. • Supported IT implementation process solutions, utilizing agile (scrum) methodologies in a hectic environment, supporting over 100 technology customer solutions • Fostered relationships with thirds party vendors to promote positive working relationships • Assisted with plans, resources, and goals needed to meet project objectives. • Team up with Engineering and IT departments to coordinate the implementation process. • Updated operational methods, oversaw accounting procedures, tracked information, and compiled data to improve efficiency. • Assessed risks, anticipated bottlenecks, balanced business needs, and refined scope to deliver the best product • Utilized negotiation skills with a high level of leadership, such as VPs and Directors, to influence the buying decision • Controlled project costs while meeting key milestones and roadmap. • Acted as a solutions consultant to internal personnel, contractors, and vendors. • Acted as SPOC (single point of contact), understanding customer’s expectations and services • Facilitated stakeholder meetings daily as required by the team • Trained, supervised, and mentor other groups nationally and globally (Costa Rica, India) • Managed a high volume of projects at the same time, holding accountable internal and external stakeholders to meet deadlines Show less



UPS Supply Chain Solutions

• United States
• Transportation, Logistics and Storage
• 700 & Above Employee

• Project Manager

  • Mar 1995 - Mar 2021

  United States

• Sales Support Representative

  • 2010 - 2012

  Chicago, Illinois, United States Managed and supported a large sales territory. Assisted territory managers in creating and executing account plans to achieve targeted sales and margin levels. Improved walk-in sales conversion rate to 30% in one calendar year. • Acted as a customer-facing role, employing product knowledge and consultative sales skills to retain and increase shipping volume with existing and new potential customers. Identified sales areas of improvement and suggested changes to the upper management… Show more Managed and supported a large sales territory. Assisted territory managers in creating and executing account plans to achieve targeted sales and margin levels. Improved walk-in sales conversion rate to 30% in one calendar year. • Acted as a customer-facing role, employing product knowledge and consultative sales skills to retain and increase shipping volume with existing and new potential customers. Identified sales areas of improvement and suggested changes to the upper management team. • Created and processed orders and reviewed pending orders to verify adherence to the fulfillment schedule. • Initiated communications with sales lead via phone and electronic mediums, providing information on promotions and approved special offers. • Completed monthly sales reports to highlight trends and help with team strategizing. • Assisted customers with shipping options, account issues, software training, and billing issues • cultivated and maintained business relationships handling customer needs in a highly professional manner. • Responded to customer inquiries, scheduled in-person meetings, revising negotiating shipping rates and contracts, engaged other customer solutions teams to support and retain clients • Created pricing agreements for customer in different types of industries

• Campus Recruiter

  • Jan 2000 - Jan 2010

  Chicago, Illinois, United States Served as Campus Recruiter/Community-Based Organizations Specialist, establishing great relationships with colleges and universities around Chicago and NW Indiana to gain access to recruiting tables and hire potential college students for long-term careers. • Oversaw entire life cycle recruiting projects, including setting deadlines, assigning responsibilities, and monitoring and summarizing the progress of the busy hiring process. • Prepared reports for senior leadership (hiring… Show more Served as Campus Recruiter/Community-Based Organizations Specialist, establishing great relationships with colleges and universities around Chicago and NW Indiana to gain access to recruiting tables and hire potential college students for long-term careers. • Oversaw entire life cycle recruiting projects, including setting deadlines, assigning responsibilities, and monitoring and summarizing the progress of the busy hiring process. • Prepared reports for senior leadership (hiring managers), always maintaining a high professional business level and relationship. • Conducted pre-screening and face-to-face interviews with potential candidates to select the right talent for the correct position, entry levels, and professional levels • Developed and reduced hiring cost recruitment strategies efficiently to support hiring needs, improve solutions recruitment strategies. • Supported campus student activities to strengthen our relationship with partner schools and recruit potential student candidates. • Marketed and promoted jobs by attending job fairs, visiting community organizations, and unemployment government offices. • Managed busy flow and status of candidates through the internal Automated Employee system (AE). • Conducted background checks on potential candidates. • Delivered professional presentations to groups at colleges, universities, and community organizations to encourage the audience to inquire and apply for open job opportunities. • Promoted opening jobs on external network websites such as Career Builders, Monsters.com, and more.

• Employee Relations Specialist

  • Jan 2000 - Jan 2005

  Chicago, Illinois, United States • Conducted internal employee investigations to resolve issues, provided recommended actions and resolutions for management and hourly levels • Conducted new hire welcome orientation sessions, assisted with the interpretation of company benefits, company policies, including immigration laws compliance. • Conducted focus group meetings for retention programs, employee surveys including exit interview to collect employee feedback and better our employee satisfaction opinion • Managed… Show more • Conducted internal employee investigations to resolve issues, provided recommended actions and resolutions for management and hourly levels • Conducted new hire welcome orientation sessions, assisted with the interpretation of company benefits, company policies, including immigration laws compliance. • Conducted focus group meetings for retention programs, employee surveys including exit interview to collect employee feedback and better our employee satisfaction opinion • Managed health and safety cases investigating injury cases including follow up with the occupational health and safety clinic • Managed quarterly safety program recognitions • Promoted annual health enrollment programs within our company • Coached management team to resolve issues according to our company guidelines to avoid a case escalation. • Maintained and safeguard our investigation case management system documentation in a confidential manner • Assisted with training and development promotions programs