Director, Employment Solutions

• May 2021 - Present

Manager of Employment & Career Services

• May 2020 - May 2021

Patient & Community Engagement Project Lead

• Jun 2019 - Apr 2020

•Collaborating and relationship building with health care providers, community services and the broader community to ensure ongoing involvement in the planning of an Ontario Health Team in the region. •Designing and implementing a regional client and community engagement framework for community services. •Coordinating engagement activities throughout the region, including digital health, primary care and youth.•Providing strategic support and customized planning to health service providers and community support services to increase their capacity for diverse, meaningful engagement with patients/clients. •Supporting partnership and co-design initiatives within target populations with the focus on improving patient experience, high quality care, transitions and system navigation.

Client Advisor, Career Services

• 2018 - 2019

•Key liaison with employers; assisted with employment, position descriptions, recruitment of candidates and communications with faculty staff and program coordinators.•Coordinated and marketed tri-campus networking and hiring events in order to assist students in connecting with employers (examples: Job Fairs, information sessions, orientation to Canadian workplace).•Provided career related support services to student population seeking part-time, full-time, and/or summer employment on both an individualized and group basis (i.e. workshops, classroom presentations).•In collaboration with other student services, effectively delivered joint training events tailored to meet the needs of a diverse range of students, including international students and students with disabilities.•Launched a new pilot project Discover Ability, a targeted job matching platform geared to job seekers with disabilities and employers seeking to diversify their workforce.

Executive Director

• 2017 - 2018

•Agency portfolio included prevention programs, supportive housing, mental health services, court support and residential options for women in conflict with the law or at risk. •Direct service manager of high occupancy Homeless Shelter serving high risk, vulnerable women; implemented scheduling/ staffing improvements resulting in balanced budget.. •Served as a public spokesperson and advocate pertaining to social, medical and legal issues. Worked closely with partners in housing and homelessness, as well as domestic violence, addiction and mental health providers.•Managed complex budget including multi-level governmental and United Way funding. Achieved significant efficiencies through budget refresh, resulting in a balanced budget going forward.•Conducted operational review; working closely with a consultant and the Board, identified critical items, timelines and resources needed to achieve restructure and financial stability.

Executive Director

• 2013 - 2017

•Led the staff through strategic planning resulting in growth and revitalization. Within the first year, coordinated an office relocation and restructured the counselling program, eliminating the lengthy waitlist for service.•Demonstrated provincial leadership through regional crisis line and court support program. Executed new innovative changes to French Language services, Indigenous program and serving all gender identities. •Directed all operational aspects of organization; coached and developed staff team to create a positive work environment. Boosted volunteer retention, formal collaborations and increased training and development.•Managed multiple revenue streams including government funding from Ministry of the Attorney General and the Ministry of Health; increased overall revenue and improved cash flow and capital assets. Created funds development strategy and coordinated fundraising activities.•Maintained excellent working relationships with funders, local partners and provincial coalition; increased media relations and heightened agency profile.

Acting Executive Director

• 2012 - 2013

•Oversight and coordination of the organization: financial, communications, human resources and day-to-day operations of two locations, as well as the strategic planning for future programs. •Revitalized the brand of employment, institutional and housing services. Planning work for new residential facility (transitional housing) including service standards, operating procedures and case management model; revised reporting structures and policies and procedures to incorporate impending changes.•Provided training and supervision to over twenty staff and students to ensure effective and efficient service delivery. Coordinated staff professional development and mentoring to new managers. Responsible for 24/7 schedule and after hours on-call support.

Employment Services Manager

• 2010 - 2012

•Coordinated the implementation of a brand new service model, including the opening of a new location. Established a new staff team, service standards and operating procedures.•Marketing and promotion of services, including the creation of a welcoming drop-in environment resulting in client traffic flow doubling in the first year of operation.•Managed contractual obligations by implementing performance management systems and continuous improvement methodologies. Successfully exceeded all Ministry targets, resulting in increased funding and program growth.

Residential Director

• 2007 - 2010

•Managed two diverse residential programs including the new facility for women. Consistently achieved 110% occupancy rate. Managed budget with multiple streams of funding: federal/provincial corrections, mental health and forensics.•Responsible for the hiring and on-boarding for staff team of over thirty. Managed 24/7 scheduling and provided after hours on-call support. Lead professional development activities for residential staff.•Developed and maintained inter-disciplinary relationships with police, mental health and corrections to facilitate a community-wide coordinated approach to institutional releases. Chaired the Community Assessment Team.•Developed release plans incorporating risk management principles and consulted with key stakeholders to ensure support and advocacy for individuals experiencing trauma, addiction and mental health issues as they were discharged from hospital or a correctional institution.• Created and launched innovative programming such as Peer Support and Reporting Centre (first in Ontario).