Experience

Telkom Property (Telkom Indonesia)

• Indonesia
• Facilities Services
• 200 - 300 Employee

• Officer Integrated Marketing Communication Channel

  • Nov 2022 - Present

• Staff Business Development BM (Business Plan)

  • Jun 2021 - Nov 2022

  Responsibilities and Activities:1. Unit representative for annual company RKAP meeting, compiling sales activities data from Head Office Team and validate group of data with related units.2. Sales Planning according to Company RKAP and policies, coordinate with all Sales PM&TMS team to grab sales information & insight for a year forward.3. Compose Business Initiation Document (JIB) for new sales PM&TMS business opportunity, compose 11 documents (Telkom Subsidiaries document) while supervising other 29 documents in 2022.4. Monitoring Sales Activities Portofolio Property Management & Transport Management Services, create format sales report that accessible for all Sales PM&TMS team.5. Data Compiling & Report, process & analyze data for purpose of evaluation (compose & present weekly report) as well as fulfilling support information for all unit under EGM PM&TMS. Show less



PT. INFOMEDIA NUSANTARA

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• FBCC Customer Support

  • Dec 2019 - May 2021

  Responsibilities and Activities: 1. As Customer Service Representative and be the "voice" of company. Talk with customers and help answer their questions, be the first person to solve their problems, especially on ISP and payment topics, with also help to ensure customer satisfaction. 2. Answer or make calls to customers, notify and manage all customers billing information with also ensure that their payment process on time. 3. Approximately 95 customers dunning and handling per day. 4. Engage in active listening with customers, confirming or clarifying information and diffusing unhappy customers as needed. 5. Meet or exceed FBCC and Dunning metrics while providing excellent and consistent customer service. Show less



Bank Mega

• Indonesia
• Banking
• 700 & Above Employee

• Retail Funding Officer

  • Jul 2018 - Aug 2019

  Retail Funding Officer – KCP Cihampelas Bandung, Indonesia. Responsibilities and Activities: 1. Banking - Business Development in Bandung Area.2. Sales – marketing planning, offering various banking products: saving, deposit, mutual funds products, insurance also credit card and loan once in a while.3. Establish and maintain relationships with customers, existing and especially potential new customers.4. As a Personal Relationship Manager for 16 Priority Banking Customers. Inform their monthly financial position also update about financial market news and introduce them to new products.5. Grow mass market customers portofolio, offering products and promo such as Credit Card Benefit or Saving Program. Show less

• Retail Funding Officer Academy

  • Nov 2017 - Jul 2018

  Retail Funding Officer Academy – Jakarta HQ and Bandung Region Area, Indonesia.Responsibilities and Activities:1. Learn all aspects related to Banking Industry such as business Model, banking operations rules, and finance-banking Knowledge.2. Pursue excellence trainee by follows and finish all training program.3. On job training, start with sales-marketing activities and being focused for new customers acquisitioin. Day to day activities such as canvassing, internal portofolio breakdown and networking events.4. Acquire two Priority Banking Customers during on job training. Show less



PT Mitra Utama Madani (PNM Group)

• Financial Services
• 1 - 100 Employee

• Account Officer

  • Apr 2017 - Jul 2017

  Account Officer – Bandung Cimenyan Area, Indonesia Responsibilities: 1. Focus on distribute loan product especially for productive housewives segment. 2. Company’s first contact with the prospective applicant. 3. Understand the specific skills required in each steps in the Microfinance Loan process. 4. Determine and analyze if the applicant has the qualities for the loan approval process. Account Officer – Bandung Cimenyan Area, Indonesia Responsibilities: 1. Focus on distribute loan product especially for productive housewives segment. 2. Company’s first contact with the prospective applicant. 3. Understand the specific skills required in each steps in the Microfinance Loan process. 4. Determine and analyze if the applicant has the qualities for the loan approval process.