Experience

Global Load Control

• South Africa
• Airlines and Aviation
• 100 - 200 Employee

• Team Manager

  • Mar 2023 - Present

  Ensuring the safety management system is lived Managing and leading a team of employees daily based on strength-based management Monitoring and management of the operational delivery to customers Facilitation and constant maintenance of a culture which fosters safety as the highest priority within floor operations Managing the performance of the team of LCA to exceed the required standards of operational delivery Creation of high performance culture Ensuring transparency of individuals, teams and company performance based on SLA Driving employee engagement Leading the individual development of LCA's Operational planning and reporting Continuous risk and quality management including operational risk assessments Change management Participation in projects Show less


Capitec Bank
• United States
• 1 - 100 Employee
• Insurance Claims and Adhoc Recoveries Team Leader

  • May 2019 - Jul 2023


Webhelp SA

• Norway
• Printing Services

• Teamleader Customer Recovery

  • Feb 2018 - Apr 2019

  Dealt with account Adjustments,complaints handling,call listening,email responses,analysis of data for surveys sent to customer.Dealing with complex queries aswell as executive complaints

• Teamleader

  • Sep 2016 - Jan 2018

  Customer Service

• Customer Recovery Advisor

  • Jan 2016 - Sep 2016

  Dealt with account Adjustments,complaints handling,call listening,email responses,analysis of data for surveys sent to customer.



Serco Global Service South Africa

• Senior Customer Service Advisor

  • Jan 2013 - Jan 2016

  Assisting customer who have their online shopping catalogues.Assisting UK cuatomers with tracking,deliveries and statement queries. Assisting customer who have their online shopping catalogues.Assisting UK cuatomers with tracking,deliveries and statement queries.



CapQuest Limited

• United Kingdom
• Retail Office Equipment

• Debt Collector

  • Feb 2012 - Dec 2012

  Assisting UK customer who have defaulted on there accounts to work out budgets and make arrangements to pay accounts. Also to assist with queries and disputes. Working on outbound dialler. Assisting UK customer who have defaulted on there accounts to work out budgets and make arrangements to pay accounts. Also to assist with queries and disputes. Working on outbound dialler.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Training , Quality Assessor and Teamleader

  • Jan 2011 - Sep 2011

  Assisting with training of new staff intake, training onproducts and services offered by company.Listening to calls and taking escalations, setting targets,giving feedback, doing all admin requirements.

• Home moving department

  • Jun 2010 - Dec 2010

  Assisting customers who are relocation to new addresses with moving services to new addresses,setting up dates for engineer visits and placing orders for new equipment.

• Customer Services

  • Aug 2009 - Jun 2010

  Assisting customers with such as bills,adding services onto telephone packages,assisting with broadband golive issues.