Experience

LifeStance Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Operations Manager

  • Apr 2023 - Present

• Front Office Coordinator

  • Sep 2022 - Apr 2023

  ● Greeted and checked patients in/out in a courteous and professional manner. Collected and ensured accuracy of paperwork, insurance and demographics.● Provided support to patients through calls and the patient portal with various matters including scheduling, record requests, transfers of care and technical troubleshooting.● Audited the scheduler and adjusted based on providers’ availability.● Performed assignments from leadership and providers. Executed general office duties, answercalls/voicemails, emails and faxes. Scanned and transferred documents into the EHR system.● Spearheaded the fax coverage team and trained other Front Office Coordinators on how toprocess eFaxes. Show less



Homegoods

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Processing Associate

  • 2022 - 2022

  ● Coached and trained new employees. ● Ensured all customer needs were exceeded by providing exceptional customer service. ● Received, sorted and merchandised inventory while maintaining an organized, clean, and safe storefront and on-site warehouse. ● Coached and trained new employees. ● Ensured all customer needs were exceeded by providing exceptional customer service. ● Received, sorted and merchandised inventory while maintaining an organized, clean, and safe storefront and on-site warehouse.



BRENTWOOD HOLDINGS LIMITED

• United Kingdom
• Real Estate

• Residential Property Manager

  • 2015 - 2018

  ● Leased and managed residential property of 54 apartments. Addressed emergencies and maintenance issues 24/7. ● Maintained strong working relationships with management, tenants, vendors and contractors. Facilitated conflict resolution between tenants. ● Managed front office; collected, recorded and deposited rent daily; and advertised apartments and conducted guided tours. ● Leased and managed residential property of 54 apartments. Addressed emergencies and maintenance issues 24/7. ● Maintained strong working relationships with management, tenants, vendors and contractors. Facilitated conflict resolution between tenants. ● Managed front office; collected, recorded and deposited rent daily; and advertised apartments and conducted guided tours.



GameStop

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • 2012 - 2013

  ● Coached and trained employees to drive sales through exceptional customer service and asset protection. Ensured completion of all tasks including receiving, sorting and merchandising inventory. Oversaw inventory control, trade-ins and outgoing shipments. ● Prepared bank deposits, registers and safe daily. Guaranteed building security. ● Coached and trained employees to drive sales through exceptional customer service and asset protection. Ensured completion of all tasks including receiving, sorting and merchandising inventory. Oversaw inventory control, trade-ins and outgoing shipments. ● Prepared bank deposits, registers and safe daily. Guaranteed building security.



Best Buy

• Retail
• 700 & Above Employee

• Product Process Supervisor

  • 2009 - 2011

  ● Supervised and scheduled up to 30 employees from the Inventory, Merchandising and Asset Protection departments. In addition, modeled and performed their duties.● Created a positive environment and encouraged a unified team experience. Elevated productivity through team engagement, coaching and monthly reviews.● Presented shrink status reports during weekly leadership meetings.● Responsible for preparation, organization and completion of yearly physical inventory and implementation of asset protection guidelines. Show less

• Product Process Specialist

  • 2009 - 2009

  ● Executed weekly price audits for compliance. Ensured inventory integrity through data collection tools and adjusted as necessary. Completed and communicated stock count.● Managed storewide price changes, controlled damaged inventory, transferred product to other locations, received truck deliveries. Processed and merchandised inventory.● Participated in shrink/loss prevention to protect store revenues by deterring shoplifting.

• Media Senior/Supervisor

  • 2007 - 2009

  ● Managed, scheduled and trained employees by providing a positive environment and conducted monthly reviews.● Presented monthly financial reports to regional and store level management detailing historical and current revenues, projected gains/losses, and proposed and implemented storewide changes.● Performed all duties associated with the Media Specialist position.

• Media Specialist

  • 2004 - 2007

  ● Provided exceptional customer service, exceeding their expectations, by offering complete solutions. Participated in shrink prevention by deterring shoplifting.● Received, sorted and priced inventory. Merchandised product per corporate schematics. Oversaw inventory control and executed department wide resets. Ensured safety, organization and accessibility of the on-site warehouse.



Hallmark Cards

• United States
• Retail
• 700 & Above Employee

• Shift Manager

  • 2000 - 2004

  ● Supervised and trained employees, provided exceptional customer service, restocked inventory, organized the store and ensured cleanliness. ● Key Holder. Counted registers and safe daily. Guaranteed building security. ● Supervised and trained employees, provided exceptional customer service, restocked inventory, organized the store and ensured cleanliness. ● Key Holder. Counted registers and safe daily. Guaranteed building security.