Elaine Sugimoto Plasse
Learning & Development Manager at Grand Pacific Resorts- Claim this Profile
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Topline Score
Bio
Trish Gardenhire
Elaine is a person that everybody would want on their team. I have worked with Elaine in different capacities and what stands out most is the connection she has with people. She values relationships, from her customers to her team members, which makes her an asset to any company. She has an incredible talent to teach, because of her talent to listen makes her a person people trust and want to learn from. I had the pleasure of working with Elaine on several projects and I continue to seek her out to bounce ideas off of. Elaine is an incredible partner and leader and would be a great addition to any company.
Gina Stavrakakis
In my capacity as a manager at Nordstrom, Elaine was my Regional Manager. She managed and mentored our team of 12 store-level managers across the region so that we collaborated and worked together to strengthen the entire region. She worked with and supported each of us individually according to our own strengths and needs. Elaine used her knowledge, skill and leadership to illicit results from each of us, in turn producing results and reaching goals for the region,and most importantly, contributing to the bottom line of the business.
Trish Gardenhire
Elaine is a person that everybody would want on their team. I have worked with Elaine in different capacities and what stands out most is the connection she has with people. She values relationships, from her customers to her team members, which makes her an asset to any company. She has an incredible talent to teach, because of her talent to listen makes her a person people trust and want to learn from. I had the pleasure of working with Elaine on several projects and I continue to seek her out to bounce ideas off of. Elaine is an incredible partner and leader and would be a great addition to any company.
Gina Stavrakakis
In my capacity as a manager at Nordstrom, Elaine was my Regional Manager. She managed and mentored our team of 12 store-level managers across the region so that we collaborated and worked together to strengthen the entire region. She worked with and supported each of us individually according to our own strengths and needs. Elaine used her knowledge, skill and leadership to illicit results from each of us, in turn producing results and reaching goals for the region,and most importantly, contributing to the bottom line of the business.
Trish Gardenhire
Elaine is a person that everybody would want on their team. I have worked with Elaine in different capacities and what stands out most is the connection she has with people. She values relationships, from her customers to her team members, which makes her an asset to any company. She has an incredible talent to teach, because of her talent to listen makes her a person people trust and want to learn from. I had the pleasure of working with Elaine on several projects and I continue to seek her out to bounce ideas off of. Elaine is an incredible partner and leader and would be a great addition to any company.
Gina Stavrakakis
In my capacity as a manager at Nordstrom, Elaine was my Regional Manager. She managed and mentored our team of 12 store-level managers across the region so that we collaborated and worked together to strengthen the entire region. She worked with and supported each of us individually according to our own strengths and needs. Elaine used her knowledge, skill and leadership to illicit results from each of us, in turn producing results and reaching goals for the region,and most importantly, contributing to the bottom line of the business.
Trish Gardenhire
Elaine is a person that everybody would want on their team. I have worked with Elaine in different capacities and what stands out most is the connection she has with people. She values relationships, from her customers to her team members, which makes her an asset to any company. She has an incredible talent to teach, because of her talent to listen makes her a person people trust and want to learn from. I had the pleasure of working with Elaine on several projects and I continue to seek her out to bounce ideas off of. Elaine is an incredible partner and leader and would be a great addition to any company.
Gina Stavrakakis
In my capacity as a manager at Nordstrom, Elaine was my Regional Manager. She managed and mentored our team of 12 store-level managers across the region so that we collaborated and worked together to strengthen the entire region. She worked with and supported each of us individually according to our own strengths and needs. Elaine used her knowledge, skill and leadership to illicit results from each of us, in turn producing results and reaching goals for the region,and most importantly, contributing to the bottom line of the business.
Credentials
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Instructional Design
The Bob Pike GroupNov, 2022- Sep, 2024 -
Certified L&D Specialist
AIHR | Academy to Innovate HRNov, 2021- Sep, 2024 -
Hospitality & Tourism Management
Florida Atlantic UniversityApr, 2020- Sep, 2024 -
Train the Trainer Boot Camp
The Bob Pike GroupJun, 2012- Sep, 2024 -
Effective People Skills
Effectiveness InstituteMay, 2012- Sep, 2024 -
Color Code
Color Code
Experience
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Grand Pacific Resorts
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United States
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Hospitality
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200 - 300 Employee
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Learning & Development Manager
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Nov 2015 - Present
Supports the culture, mission statement and core values of Grand Pacific Resort Management working closely with the Director of People & Culture to oversee, grow and improve learning, development and succession planning by delivering new hire orientation, as well as service and leadership development training for management and associates across the management company. Supports the culture, mission statement and core values of Grand Pacific Resort Management working closely with the Director of People & Culture to oversee, grow and improve learning, development and succession planning by delivering new hire orientation, as well as service and leadership development training for management and associates across the management company.
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Training Manager
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Sep 2013 - Nov 2015
Provide focus for management development and operations training. Responsible for identifying hotel wide training needs, from assessing managerial development needs to evaluating guest service interactive deficiencies. Assist hotel departments with compliance to Omni Hotel's Training System and culture. Provide focus for management development and operations training. Responsible for identifying hotel wide training needs, from assessing managerial development needs to evaluating guest service interactive deficiencies. Assist hotel departments with compliance to Omni Hotel's Training System and culture.
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Nordstrom
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United States
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Retail
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700 & Above Employee
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Learning & Development Director - San Diego/Mountain Region
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2011 - 2013
Established and delivered leadership development strategies to groups from 10-200 employees to support and ensure company goals were met. Provided direction and leadership to 30 stores (Full Line and Rack) in San Diego, Arizona, Nevada, Colorado and Utah through facilitation of leadership programs.
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Customer Relationship Manager
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2010 - 2011
Created a passionate environment to enhance customer service and played a key role in maintaining customer loyalty and retention through interfacing with store teams and leadership.
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Personal Stylist Manager
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2010 - 2011
Facilitated and coached relationship-based selling techniques and appointment based business to drive volume and build customer loyalty and retention throughout the store. Demonstrated productivity through preparing and executing a business plan to optimize resources and deliver results. Created a passionate environment about customer service and set the example of professionalism, ownership and exceeding results.
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Regional Customer Service & Communications Manager
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2003 - 2010
Hired, trained and managed teams to deliver sales results and initiatives while consistently providing superior customer service. Collaborated with store managers and multiple divisions to drive initiatives and ensure alignment of goals for service and sales. Educated and influenced cross functional teams to build loyalty and drive volume through the Nordstrom Fashion Rewards program and Personal Book system.
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Store Information and Communications Manager
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1998 - 2003
Launched role and communicated vision and evolution of perpetual inventory and systems processes which included training and implementation of new POS system and inventory processes.Responsible for all store level training which included: New Hire Orientation, POS, Personal Trade, Inventory Systems and Communications.
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San Diego Regional Trainer
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1994 - 1998
Facilitated New Hire Orientation and POS trainings to 4 Full Line stores and 1 Rack store in the San Diego region. Introduced the Nordstrom culture to all new hires and communicated customer service expectations. Implemented and delivered leadership training for assistant department managers.
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Salesperson, Department Manager
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1991 - 1994
Delivered customer service through selling and managing teams in the Petite and Point of View departments in multiple stores in the San Diego region. Coached and developed teams to drive results through elevating the customer experience.
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Japanese American Travel Club Manager
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1989 - 1991
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Travel Consultant
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1986 - 1989
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Education
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College for America at Southern New Hampshire University
Bachelor's degree, Business/Corporate Communications -
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Fashion Institute of Design & Merchandising
Associate's degree, Fashion Merchandising
Community
