Director of Customer Experience

• Apr 2021 - Present

Community Manager

• Nov 2018 - Apr 2021

Manage the Center of 58 offices, as well as the accounts of over 75 Virtual office customers. Conduct tours with walk in prospects, handle client concerns, train and mentor new Community Associates and lead the team. Up sell and cross sell products and services. Assist clients at the center, meeting room arrangements, prepare offices for move-ins, troubleshoot IT/voice issues, program phones and AV equipment. Manage account receivables and monthly invoicing. Communicate with vendors to order… Show more Manage the Center of 58 offices, as well as the accounts of over 75 Virtual office customers. Conduct tours with walk in prospects, handle client concerns, train and mentor new Community Associates and lead the team. Up sell and cross sell products and services. Assist clients at the center, meeting room arrangements, prepare offices for move-ins, troubleshoot IT/voice issues, program phones and AV equipment. Manage account receivables and monthly invoicing. Communicate with vendors to order and maintain inventory of office supplies. Manage maintenance and repairs requests. Coordinate marketing and networking events.

Community Associate

• Dec 2015 - Nov 2018

Provide excellent customer service for office and virtual office clients. Assist with scheduling, office tours, office bookings, mail and packages, call answering and meeting room bookings. Responsible for general maintenance and upkeep of common areas. Assist with cafe orders and center supplies as well as client special administrative requests. Preparation and set up for new office move ins. Created monthly newsletter and organized monthly client events.

Assistant Wine Consultant

• Sep 2014 - Nov 2015

Assistant Wine Consultant at ABC Fine Wine & Spirits. With approximately 150 locations throughout Florida, ABC is the country’s largest privately owned wine and spirits retailer. Assistant Wine Consultant at ABC Fine Wine & Spirits. With approximately 150 locations throughout Florida, ABC is the country’s largest privately owned wine and spirits retailer.

Reseller

• Dec 2012 - Nov 2015

Reseller of financial software to offer paperless payments to specific business types. Eliminating credit card machines, simplifying payments for repeat customers. Reseller of financial software to offer paperless payments to specific business types. Eliminating credit card machines, simplifying payments for repeat customers.

Part time, seasonal merchandise

• 2008 - 2014

Pharmaceutical representative for Wyeth-Ayerst

• Oct 1990 - Apr 1998

Professional Territory Representative in the Central and North Arkansas area for eight years. Golden Circle Award in 1995. Professional Territory Representative in the Central and North Arkansas area for eight years. Golden Circle Award in 1995.

Account Executive

• Jun 1985 - Oct 1990

Managed accounts for award winning Advertising/Public Relations/Marketing firm, including ALLTEL Mobile, Blue Cross and Blue Shield of Arkansas, Weight Watchers of Little Rock, Arkansas Industrial Development Commission. Served as liaison between the clients and the agency: including the creative director, art director, copywriter, media buyer, public relations, market research, production and accounting teams. Wrote service orders and conference reports. Conducted presentations to clients… Show more Managed accounts for award winning Advertising/Public Relations/Marketing firm, including ALLTEL Mobile, Blue Cross and Blue Shield of Arkansas, Weight Watchers of Little Rock, Arkansas Industrial Development Commission. Served as liaison between the clients and the agency: including the creative director, art director, copywriter, media buyer, public relations, market research, production and accounting teams. Wrote service orders and conference reports. Conducted presentations to clients. Received the Sales and Marketing Executives International Distinguished Sales Award. Show less Managed accounts for award winning Advertising/Public Relations/Marketing firm, including ALLTEL Mobile, Blue Cross and Blue Shield of Arkansas, Weight Watchers of Little Rock, Arkansas Industrial Development Commission. Served as liaison between the clients and the agency: including the creative director, art director, copywriter, media buyer, public relations, market research, production and accounting teams. Wrote service orders and conference reports. Conducted presentations to clients… Show more Managed accounts for award winning Advertising/Public Relations/Marketing firm, including ALLTEL Mobile, Blue Cross and Blue Shield of Arkansas, Weight Watchers of Little Rock, Arkansas Industrial Development Commission. Served as liaison between the clients and the agency: including the creative director, art director, copywriter, media buyer, public relations, market research, production and accounting teams. Wrote service orders and conference reports. Conducted presentations to clients. Received the Sales and Marketing Executives International Distinguished Sales Award. Show less