Experience

Irish Tax Institute

• Ireland
• Professional Training and Coaching
• 1 - 100 Employee

• Event Manager

  • Oct 2019 - Present



Royal Marine Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Event Manager

  • Apr 2015 - Sep 2019

  • Answer all Conference & Event enquiries and follow through from the initial enquiry to the time of the event. These enquiries are via email, on line portal and telephone and are answered in a prompt and courteous manner. • Conducting site visits for potential clients to show the various areas of the hotel and while doing so getting a better insight into the actual requirements for their event. All areas of the hotel are covered during the site with the view to up-sell the hotel and the facilities. • Arranged appointments with various clients to view our facilities for their event and negotiated when necessary to secure the business. • Ensuring all contracts are drawn up with the individual requirements and sent to the client along with a pro-forma invoice for both the event and bedroom requirements. Following up on signed contracts and deposit to confirm the event. The pro-forma also detailed the deposit schedule with dates for each payment. • Set the Events budget for the coming financial year and working to achieve the monthly, quarterly and yearly budget. • Manage a budget in excess of €2m nett per annum. • Manage the Events Office and ensure the office is fully staffed at peak periods. • Host weekly BEO meetings with the Operations Team to ensure clear communication of upcoming events for the coming week. • Ensure any changes/last minute bookings taken by the Events Office are communicated to the Operations Team in addition to the daily BEO’s that are sent at the end of each day. • Working with the Executive Head Chef on particular menus should a client have a particular budget or catering requirements. • Ensuring that all bookings with the additional information & other requests were inputted into the Front Office System – Opera -Sales & Catering. This is accessible by all of the team in the hotel – not just the events team. Show less



Bewleys Hotel, Ballsbridge

• Dublin

• Events Co-Ordinator

  • Feb 2010 - Apr 2015

  • Take all conference, banqueting and wedding enquiries and follow through from the initial enquiry to the event. • Conduct show arounds not only for conferences but for weddings and various events also. This included all areas of the hotel from the banqueting suite to the bedrooms & answered any queries that the potential customer may have. • Arranged appointments with various clients to view our banqueting suit for their event and worked with the clients budget as much as possible to secure the business. • Sent out contracts, terms & conditions to conference & events clients and sent out confirmation to wedding couples with all necessary documentation i.e. accommodation booking forms, web enabled code for their block of rooms. • Followed up with all wedding couples 6 months prior for their 2nd deposit and menu tastings. Also to confirm all details for their wedding including numbers, menus, evening buffet etc at their final meeting. • Chased up on rooming lists for the accommodation booked by companies and to remind couples and conference clients of the cutoff date for their bedroom block of rooms. • Worked to achieve budgets & targets. Sent out invoices & followed up on payment. • Answered emails and returned calls in a prompt & courteous manner. • Took Christmas Party bookings & followed up for payment in full prior to the part night (unless an account existed) and also chased the organizers for their rooming lists. • Ensuring that everybody had up to date information on the events & any changes to the information given by printing function sheets on a daily basis. • Updated the annual pick up report for quarterly meetings with head office and identified business on the books year on year. Also identified areas that needed addressing for the remainder of the year. • Ensuring that all bookings with the additional information & other requests were inputted into the Front Office System – Opera -Sales & Catering. Show less



The Waterside House Hotel & The Station House Hotel

• Hospitality
• 1 - 100 Employee

• Wedding Coordinator

  • Jun 2009 - Feb 2010

  • Answer all wedding enquiries received by both email & by phone and send out wedding brochures • Follow up on all brochures sent and arrange appointments for people to call to the hotel to view it for a wedding reception • Meet couples that have their weddings booked and confirm all details including prices, menus etc • Confirm payment with each couple and process the payment received. Record this payment on the weekly payments report • Up sell all areas of the hotel including BBQ for the day after the wedding • Confirm all details in writing to all couples regarding initial deposit, 2nd deposit and final payment • Ensure that there adequate stock of wedding brochures in all areas of the hotel ie reception, office etc. • Keep a monthly report on how enquiries came into the hotel and how they heard about the hotel • Promoted to Front Office Manager in September & my duties include the efficient running of the front desk • Ensuring all bills were correct before presenting them to the guest. Ensuring that all wedding bills are correctly posted before presenting them to the Bride & Groom • Check in & Check out of guests. Processing reservations received from the internet and over the phone • Answering all queries guests have both over the phone & in person at the desk Show less



Glandore Business Centres

• Events Coordinator

  • Aug 2008 - Feb 2009

  • Follow through on all conference & events bookings from the enquiry stage through to the event on the day including following up to get signed contracts & terms & conditions. • Ensuring that all aspects of the conference & events are agreed ie AV equipment, catering requirements & numbers in attendance. • Ensuring that the team has up to date information in the form of an up to date function sheet. • Conduct 9.30am daily meeting to go through the business of the day and the business for the following days. • Before leaving ensuring that the conference rooms are all set to the required standard with all equipment in working order. • Sending out invoices on a weekly basis and followed up on payment from the different companies. • Overseeing evening events including dinners, canapé & wine receptions. • Answered emails and returned calls in a prompt & courteous manner. • Conducted show arounds with different companies & up sell the restaurant facilities. Also answered any queries that the potential customer may have. • Attend weekly sales meetings to highlight new business, any leads & opportunities & also any lost business. Also discussed what business we were working on at that time. • I was made redundant from this company due to the economic crisis. Show less



Kilkenny River Court Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Events Co-Ordinator

  • Apr 2006 - Aug 2008

  - Take all conference, event & wedding enquiries & follow through from the initial enquiry to the event. - Do showarounds for conferences, events & weddings. This included all areas of the hotel from the banqueting suite to the bedrooms and answered any queries that the potential customer may have. - Sent out contracts, terms & conditions to conference & events clients and sent out confirmation to wedding couples with all necessary documentation i.e. accommodation booking forms, additional information etc. - Followed up with all wedding couples 3 months from their wedding date for the 2nd deposit & to confirm all details for their wedding including numbers, menus, evening buffet etc. - Took all accommodation booking for conference, events & weddings & confirmed method of payment. Chased up on rooming lists for the accommodation booked by companies or for accommodation booking forms for weddings. - Worked to achieve budgets & targets. Sent out invoices & followed up on payment. - Assisted the reservations & front office departments daily with taking of reservations, assisted with check in & departure of guests. - Typed all menus for weddings & banquets and all table plans for events. - Answered emails & returned calls in a prompt& courteous manner. - Took all Christmas party bookings & followed up for payment in full prior to the part night and chased the organizers for their rooming lists. - Ensured that everybody had up to date information on the events and any changes to the information given or any new bookings by issuing change sheets or new function sheets. - Ensured that correct numbers were given to the Conference & Banqueting Manager to roster staff accordingly. - Occasionally covered a duty manager’s early shift & was responsible for all staff during this time. - Ensuring that all bookings with the additional information and other requests were inputted into the Front Office System – HotSoft. Show less



Springhill Court Hotel

• www.springhillcourt.com

• Assistant Manager

  • May 2005 - Apr 2006

  • Efficient running of the hotel on a daily basis. • Take wedding enquiries & following through to secure the booking. • Do showarounds for weddings which included all areas of the hotel from the banqueting suite to the bedrooms & answered any queries that the potential customer may have. • Ensuring that there was enough staff on the rota for the business of the day & business of the week. If a new booking came in ensuring that additional staff were rostered to cover this additional business. If a member of staff called in sick, arranging cover for this shortage and assisting the department that had this shortage of staff. • Assisting all departments in busing periods and overseeing the set-up of the banqueting room for weddings & events. • Doing briefing with staff for the wedding and going through the assigned work stations, going through the menu and after service duties assigned to each member of staff. After the event ensuring that the after service duties were completed to the required standard • Liaise with the Bride & Groom on the day to ensue that their day is going as they envisaged. • Covered the Sales Manager’s office while she was on holidays. This included taking all conference booking and all Christmas party nights bookings. Following up on all party night bookings, sending out confirmation once payment was received and booking all accommodation that was required by the different companies. Planned all aspects of the conference bookings in her absence which included issuing up to date function sheets & ensuring that the client has all catering requirements confirmed. • Answered email s for conference & Christmas parties in her absence and returning any call in a prompt & courteous manner. • Any emails regarding weddings was also passed over to me to answer. Show less



Silver springs Moran Hotel

• Duty Manager

  • Jun 2002 - May 2005

  • Ensuring the efficient running of the hotel on a daily basis. • Ensuring the smooth running of all services in the restaurant – breakfast, lunch & dinner. • Ensuring sufficient staff were on the rota for the business of the next day. • Coordinating with the staff & assigning their areas of responsibility for that particular shift. • Assisted with all conference & events lunches & dinners & weddings in the conference centre, which can cater for over 1000 people. This also included the Christmas Party Nights. • Played an active role on the front desk, assisting with arrivals, departures & taking reservations. Inputted the reservations into the Front Office System – Fidelio 7.12. Covered breaks for the reception staff & assisted with answering the phones. • Responsible for the closing of different bars in the conference centre, for balancing the tills & lodging cash • Responsible for the welfare of all staff & guests at the hotel during my shift & also for the safe & the monies in the safe. • I was First Aid Officer at the hotel & was responsible for the auditing of First Aid Kits, replenishing the kits & ordering the stock required. • Part of my additional duties was to train staff in “Basic Food Hygiene”. Show less



Kilkenny River Court Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Mar 2001 - Jun 2002

  • Ensuring the efficient running of the hotel on a daily basis. • Ensuring the smooth running of all services in the restaurant – breakfast, lunch & dinner. • Ensuring sufficient staff were on the rota for the business of the next day. • Coordinating with the staff & assigning their areas of responsibility for that particular shift. • Ensuring that all conference organizers were greeted on arrival & shown to their conference room. I re-confirmed all catering details & times with the conference organizers on the day. • Oversaw the running of breakfast, lunch & dinner and ensured that it was everything was at the agreed standard. • I ensured that the banqueting room was set for weddings banquets & conferences & was responsible for the various events on the day. • Responsible for closing bars, balancing tills & lodging cask. • Responsible for the welfare of all staff & guests at the hotel during my shift & also for the safe & the monies in the safe • Additional duties that I had was, to send out Customer Care Questionnaires to gain valuable feedback on how the hotel was performing. Guests were picked on a random basis. This information was generated into a report & distributed to the management team at the hotel & discussed at the weekly management meeting. • Assisted on the Front Desk with arrivals & departures & also with the phones. I also took reservations & inputted them into the Front Office System –Fidelio 6.1 Show less



Hotel Kilkenny

• Bar Supervisor

  • May 1999 - Jan 2001

  • I assisted the Bar Manager in the running of the bars within the hotel. • Gave all new starters their departmental induction to the bars & the surrounding areas. • Ensured that all bars were maintained to a high standard of cleanliness both to the front & back of the bar. Ensured that all records of cleaning were maintained & filed for as part of HACCP at the hotel. • Ensured that all bars were prepared for the next days business by the assigned member of staff. • Ensured that there was sufficient staff for the business of the day & coming days. • • Responsible for the service of food & beverage in the bar area. • Service of beverage in the function bars at weddings & events & also service of beverages in the residents bar. • Ensure that the bar was left clean & was full stocked for the next morning trading. • Occasionally I assisted with food service at various functions at the hotel including weddings & Christmas Parties. Ensured that all guests were served in a friendly, polite manner of both food & beverages. Show less