Experience

Knowland

• IT Services and IT Consulting
• 100 - 200 Employee

• Enterprise Director of Sales - APAC

  • Mar 2021 - Present

  • Strategically manage portfolio of assigned accounts and prospects to exceed goals and quotas, building a sustainable pipeline to drive new business at both property and corporate levels • Develop, strategize, negotiate and close complex sales by demonstrating solution value within assigned accounts • Effectively collaborate with cross functional internal teams to strategically develop and present compelling solutions based on Knowland’s suite of Enterprise offerings • Represent Knowland in customer meetings, product demonstrations, and industry conferences when applicable • Lead negotiation of prices and contracts, and understand legal ramification of contracts • Accurately forecast sales activity and pipeline management through proper use of sales tools



Amadeus

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• Regional Sales/Account Manager - APAC

  • Jan 2017 - Oct 2020

  • Independently and passionately serviced up to 400 existing pleased clients across APAC, acting as first point of contact, handling contract renewals, incremental sales, and after-sales services. • Efficaciously handled and sold 10 different Hospitality IT software solutions to new clients across APAC, on top of account management responsibility. • Successfully help the Company grow annual revenue by USD 4 million p.a. via contract renewals and incremental sales through account management. • Diligently staying abreast on the competitors’ products, pricing, and distribution channel to structure an impactful sales presentation and negotiation to c-suite including pitching, negotiation, contracting, billing/ invoicing, and payment collection and result tracking. • Effectively managed and kick-started the software integration and installation project for 50 new clients on top of primary role due to project management staff turnover. • Proactively develop prospective clients through several strategies including internet research, trade show lists, referrals, and cold calling • Only Sales Manager to be crowned the “Accept All Challenges” accolade. • Frequent travel within APAC countries is required when performing the above responsibility.



McLaren Technologies Asia Pacific Pte Ltd

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Regional Account Manager

  • Jun 2015 - Dec 2016

  • Passionately developed and maintained deep relationship for up to 300 existing pleased clients across APAC, handling contract renewals, incremental sales, and after-sales services. • Intimately listen and understand the clients’ specific needs and provided tailored support and solution. • Successfully help the Company grow annual revenue by USD 4 million p.a. via contract renewals and incremental sales through account management. • Frequent travel within APAC countries is required when performing the above responsibility.



Robinsons Malls

• Singapore

• Concierge Assistant Manager

  • Mar 2014 - Apr 2015

  • Adeptly managed and coached a team of 8 concierge officers to ensure the staff’s task is executed professionally. • Effectively planned the duty roster to ensure sufficient manpower for smooth operation. • Professionally handled customers’ queries and complaints escalated from the team. • Actively participated in recruitment and performance appraisals. • Preparation and submission of weekly sales report to the management. • Adeptly managed and coached a team of 8 concierge officers to ensure the staff’s task is executed professionally. • Effectively planned the duty roster to ensure sufficient manpower for smooth operation. • Professionally handled customers’ queries and complaints escalated from the team. • Actively participated in recruitment and performance appraisals. • Preparation and submission of weekly sales report to the management.



Hotelbeds

• Spain
• Leisure, Travel & Tourism
• 700 & Above Employee

• Yield Manager

  • Sep 2012 - Feb 2014

  • Successfully negotiated with hotels on new contracts, stop sales, promotional deals, room’s allotments, and last-minute availability.• Rate checks against competitors and ensured the competitiveness of the company’s rate in the market.• Frequently visited and educated hotels on the use of the company’s extranet as well as rates and availability system.• Built and maintained profitable relationship with existing hotel partners and suppliers.

• Reservations Executive

  • Jul 2011 - Aug 2012

  • Professionally answered agents’ queries pertaining to booking and cancellation of hotels, tours, and transfers via emails and phone calls.• Efficiently handled a huge volume of emails queries (up to 400 emails a day).• Supported translation and liaised with hotels on behalf of travel agency and tour operator.• Built and maintained good relationship with Travel Agents and Hoteliers.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • Nov 2009 - Jul 2011

  • Professionally served satisfied guests on checking in/out, billing correspondence, queries, and complaints. • Effectively supervised a team of 15 Guest Service Agents to ensure the smooth operation through delegation of daily tasks and rostering. • Diligently ensured that all Guest Service Agents met the professional grooming standards. • Diligently ensure that Guest Service Agents is well-trained through routine skills enhancement training for existing staff and thorough induction training to new Guest Service Agents on hotel’s SOP.