Faculty Operations Manager

• Nov 2020 - Present

Leading the implementation and compliance of the educational functions of the Creative Industries Faculty. • Working as part of the faculty leadership team, driving operational improvements, standards and a solution focused approach to problem solving. Designing & developing more effective faculty administrative systems & processes to proactively improve the Group services faculty interface across all campuses. Leading the implementation and compliance of the educational functions of the Creative Industries Faculty. • Working as part of the faculty leadership team, driving operational improvements, standards and a solution focused approach to problem solving. Designing & developing more effective faculty administrative systems & processes to proactively improve the Group services faculty interface across all campuses.

Business Development Manager

• Sep 2008 - Oct 2020

• Sales achievements & drive• Working with partners• Commercial Awareness• Competition & market place• Have a strong knowledge & understanding of Miele Brand values & Products.• Organise regular meetings with key accounts, maintaining contact with clients – giving them regular updates • Participation in sales meetings, sales training events• Performance monitoring of accounts on my area vs target & objectives• Address client concerns & ensure the resolution of issues in a timely manner• In charge of Advertising & promotional budget for area Delivering ongoing market analysis and assessment of competitors.• Retain accounts through the development of strong relationships with key decision makers.• Excellent account management skills• Strong presentation & negotiation skills• Ability to work long hours, often under pressure• Behaviours & standards• Time Management• Communication• Presentations• Internal engagement• To maximise sales in the assigned accounts.• To provide professional commercial business partnering, sales management & training of domestic trade customers in order to achieve specific sales targets and objectives

Principal Trainer

• Jun 2006 - Sep 2008

• All functions of a Regional Trainer plus -• Responsible for the co-ordination & delivery of large national training events & road shows, for key customers such as Comet, Curry’s & John Lewis, in store & at Head Office.• Design, implementing induction programme & coaching new team members in the field.• Design of training presentations, ice breakers & forms for use by all regional trainers.• Supervising the performance of Product advisors.• Management of Regional Trainers & Product Advisors in absence of National Training Manager.

Regional Trainer

• Oct 2000 - Jun 2006

• Designing, implementing & evaluating field based training sessions. • Be fully familiar with the model numbers, features & benefits of all Miele appliances. • Support exhibitions & trade shows. • Cookery demonstrations, held in store to help end users to see the benefits of Miele products & customer home visits. • Accountable for personal journey plans, weekly & monthly reports. • Designing, implementing & evaluating field based training sessions. • Be fully familiar with the model numbers, features & benefits of all Miele appliances. • Support exhibitions & trade shows. • Cookery demonstrations, held in store to help end users to see the benefits of Miele products & customer home visits. • Accountable for personal journey plans, weekly & monthly reports.

Product Development

• Nov 1999 - Sep 2000