Experience

IAAPA

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Senior Research Analyst

  • Jan 2023 - Present



Happy Tails Travel, Inc.

• Orlando, Florida Area

• Consumer Insight and Project Manager/Business Analyst

  • Oct 2014 - Jan 2023

  Implement strategic initiatives which drive the organizational performance of the company. This includes conducting advanced analyses to determine development opportunities, examining the efficiency of staff and existing tasks, determining functional approaches that align with company strategy, streamlining existing operations and tasks, and overseeing the implementation of projects addressing organizational development initiatives. Implement strategic initiatives which drive the organizational performance of the company. This includes conducting advanced analyses to determine development opportunities, examining the efficiency of staff and existing tasks, determining functional approaches that align with company strategy, streamlining existing operations and tasks, and overseeing the implementation of projects addressing organizational development initiatives.



University of Central Florida

• United States
• Higher Education
• 700 & Above Employee

• Graduate Teaching Assistant

  • Aug 2013 - May 2018

  Conducted literature reviews, developed hypotheses, collected and analyzed data, and wrote academic papers focused on events, tourism, and wearable technology. Created surveys using Qualtrics. Identified appropriate analytical tools and methods for data analysis. Used SAS and SPSS to clean data and perform analyses including: generalized linear models, nonparametric regression, logistic regression, path modeling and analysis, covariance based structural equation modeling, partial least squares structural equation modeling, multiple regression, exploratory factor analysis, confirmatory factor analysis, multivariate analysis of variance, demographic profiling, and mixed design studies. Developed and tested scales for the concept of co-creation. Additionally, taught undergraduate classes wherein each semester I taught a different course focused in events, tourism, or lodging.



Virginia Polytechnic Institute and State University

• Vice President Programs for the Graduate Student Assembly

  • Jun 2012 - May 2013

  An elected graduate student position, responsible for planning and hosting all graduate student events. Led a committee of 8 program chairs and volunteers for each event. Developed event themes, selected venues and dining, recruited vendors, trained volunteers, created marketing material, purchased decorations, hired entertainment and obtained necessary food and alcohol licenses. Maintained detailed records about how each event was held, what went well, and suggested changes to enhance each event in the future.

• Research Assistant

  • Mar 2012 - Aug 2012

  Conducted literature reviews, developed a theory of co-creation, created theoretical models of the co-creation process, analyzed survey data with SAS, reported findings in academic papers and a book chapter.



Lodge on the Desert

• Tucson, AZ

• Front Desk Agent

  • Feb 2011 - Aug 2011

  Worked at the front desk at the Lodge on the Desert, part of the Coastal Group hotel chain. Greeted and registered guests with a smile, answered phone calls, provided prompt and courteous service, answered questions, provided information about the area and created room reservations and group blocks. Created standards of procedure and daily checklists per shift for all employees at the front desk. Worked at the front desk at the Lodge on the Desert, part of the Coastal Group hotel chain. Greeted and registered guests with a smile, answered phone calls, provided prompt and courteous service, answered questions, provided information about the area and created room reservations and group blocks. Created standards of procedure and daily checklists per shift for all employees at the front desk.



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Front Desk Cashier

  • May 2009 - Jan 2010

  Interned at the front desk of Disney’s Grand Floridian Resort and Spa. Upheld Disney’s high service standards. Greeted guests and checked them into their assigned rooms, provided information about the resort and theme parks, exchanged currency, and created magical moments. Shadowed other areas of the resort including the back office and bell service operations. Interned at the front desk of Disney’s Grand Floridian Resort and Spa. Upheld Disney’s high service standards. Greeted guests and checked them into their assigned rooms, provided information about the resort and theme parks, exchanged currency, and created magical moments. Shadowed other areas of the resort including the back office and bell service operations.



Devil’s Thumb Ranch

• Tabernash, CO

• Guest Service Agent

  • May 2008 - Oct 2008

  Greeted guests, performed daily check-ins and -outs, assigned guests to rooms, answered phone calls, sold and created room reservations and group room blocks. Gained experience assisting with event planning; offered site tours to potential corporate groups and wedding parties, set-up prior to the event, served food and drinks in the restaurant. Greeted guests, performed daily check-ins and -outs, assigned guests to rooms, answered phone calls, sold and created room reservations and group room blocks. Gained experience assisting with event planning; offered site tours to potential corporate groups and wedding parties, set-up prior to the event, served food and drinks in the restaurant.



The Inn at NAU

• Flagstaff, AZ

• Housekeeper

  • Jan 2008 - May 2008

  Cleaned rooms after guests checked out and for those staying multiple nights. Replaced guest amenities and supplies in rooms, replaced dirty linens with clean items, made beds, and cleaned bathrooms. Cleaned rooms after guests checked out and for those staying multiple nights. Replaced guest amenities and supplies in rooms, replaced dirty linens with clean items, made beds, and cleaned bathrooms.