Experience

BW Flexible Systems

• United States
• Machinery Manufacturing
• 200 - 300 Employee

• Parts & Upgrades Team Leader

  • Nov 2000 - Present

  Initially employed as the Internal Sales Manager responsible for developing and subsequent management of a ‘front office team’ capable of handling all issues relating to sales order processing, sales administration and switchboard. Effectively implemented all sales office systems & processes. Responsible for a team of four. Promoted November 2001 to take the position of Customer Relations Manager. Initially tasked with attaining a reputation for ‘world class service’ through meeting customers needs in a timely and accurate manner, each and every time, while increasing the revenue generated by spares and service. In July 2005 appointed Customer Service Director and given further responsibility to deliver increased revenues and strategically add to the success of the business on a broader scale. Responsible for a budget of £3,813M managing a team of 20 including 10 Service Engineers, based in the UK responsible for World Wide coverage, 4 Spares Co-ordinators, 2 Service Coordinators, 2 Design Engineers and 2 Office administrators. During this time successfully implemented KPI’s, driving down lead times, and implemented Service Agreements and Training Packages to continue to increase company revenue. Responsible for a budget of: Spare parts sales: £2610M UK Sales and £835k US Sales, Service Revenue UK £386k, and Upgrades UK of £432k. In December 2006 Sandiacre Packaging was acquired by Hayssen, who are part of the Barry Wehmiller Group. There were many changes which brought about new challenges and opportunities. My team are responsible for sales of parts and upgrade packages and building positive relationships with our customer base. I work with a fabulous bunch of people both in the UK, USA & Italy. Show less



Intercom Communications

• Nottingham UK

• Sales Director

  • Apr 1986 - Nov 2002

  Initially took employment with the company as a Sales Representative for the Midlands and Northern territory selling telephone systems direct to end users. Presented with ‘The Man of the Month’ award within 5 months of joining the company. Promoted after two years in Direct Selling to Dealer Account Manager, responsible for selling, recruiting and supporting Agents throughout the South, Scotland & Ireland, promoting Intercom’s own UK Manufactured telephone system. With a change of company direction I was tasked to recruit and manage a team of 8 Direct Sales people to cover the South. Two years after great success, the company invested and acquired a London Showroom. This was a proud day for the Southern team and the company. Promotion followed the success of the Southern Team to head up a team of 16 Direct Sales Representatives, managed through 2 sales managers (Northern & Southern Regions), supported by 2 customer service operators and eight telesales executives. After establishing the team and managing it successfully promotion to National Sales Manager followed taking responsibility for all UK Direct Sales, and after a further 3.5 years, was promoted again through to Sales Director. Show less



Plessey Communications PLC

• Nottingham UK

• Customer Relations Officer

  • Mar 1981 - Mar 1986

  Initially commenced employment with the organisation as a secretary to the Sales Director. After 3 months seized the opportunity to be part of a new team named the Customer Relations Team. Responsible for advising and training of system users, and working alongside the sales team for demonstrations and exhibitions. Took the role of Senior Customer Relations taking responsibility for large corporate accounts such as Barclaycard, Kay's Catalogue, Metropolitan Police Forces throughout the UK to name just a few. Show less