Experience

e2i, Employment & Employability Institute

• Singapore
• Non-profit Organizations
• 100 - 200 Employee

• Grant Operations

  • Jul 2020 - Present

  · Work with various stakeholders, both internal and external on the grant management. • Outreach to companies to raise awareness for the program and assist companies in grant application/ claims. • Process applications and claims submitted by companies. • Maintain and submit timely reports on KPIs and utilization. • Conduct training and refresher for staff on grant matters • Conduct audit checks and facilitate profiling of success stories of companies which participated in the program. • Manage the mailbox team to ensure enquiries are attended to in a timely manner. • Manage escalation process to resolve issues should any arises in accordance with SOP. Show less



City Developments Limited

• Singapore
• Real Estate
• 200 - 300 Employee

• Senior Customer Service Executive

  • Aug 2013 - Jan 2018

  • Provide client support services by maintaining a high level of professionalism and competence in client interactions • Attend to clients’ needs including general office functions and providing clerical support with high degree of accuracy, promptness and reliability. • Manage the serviced office to ensure the housekeeping is probably maintained. • Assist in office set-up for new clients and ensuring their needs are met. • Provide administrative support to the sales and marketing team to increase sales for the company. • General management of sales enquiries - preparing proposal and price quotation, facilitate office tour for prospects. Show less



Singapore Airlines

• Singapore
• Airlines and Aviation
• 700 & Above Employee

• Flight Stewardess

  • Jun 2004 - Nov 2012

  · Provide quality customer service to passengers for their utmost comfort and all in-flight needs. · Make independent decisions to perform service recoveries where it deems fit, in line with supervisor’s instructions and company policies. · Through regular interactions with HQ, assist in product development to enhance quality of service and improve workflow efficiency to achieve high customer satisfaction. · Become mentor to new flight attendants and guide them in their duties and customer handling resulting in increased customer satisfaction. Nil complains on crew under my supervi¬sion. · Good track record over the 81/2 years of service. Received compliment letters from passengers and fellow colleagues throughout my flying career. · Pioneer batch of “First to Fly A380”. Show less



Pfizer

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Product Specialist

  • Jan 2004 - Jun 2004

  - Promote and drive demand for the company's products by developing and maintaining close rapport with various influencers and decision makers in the medical profession. - Support the growth of the pharmaceutical business for the company through sales achievement in the assigned territory. - Actively monitor, keep up to date and respond to changes and developments in the competitive market segment. - Participate in continuous medical education activities and foster good working relations between company and customers e.g. Health Seminars and Health Awareness Program in medical organizations. Show less