Experience

Resorts World Sentosa

• Hospitality
• 700 & Above Employee

• Guest Experience Executive Host

  • May 2022 - Present

  *Provide excellent & delightful service to all premium mass guests & assist them with their needs & requests *Meet & greet guests at the checkpoints & assist with arrival & departure arrangements *Assist guests with casino programs opening & settlement *Assist with special events, promotions & tournaments *Conduct Sentosa casino tours for premium mass *Work closely with stakeholders such as Sales, Transportation, Front Office, Cage, Table Games & etc on guests' request & feedback and ensure that excellent guest satisfaction is achieved *Perform all other adhoc duties as and when required *Conduct telemarketing to invite premium guests to company special events and inform them about their membership related information



Genting Hong Kong Limited

• Hong Kong
• Travel Arrangements
• 200 - 300 Employee

• Casino VIP Executive Host

  • Nov 2015 - Mar 2022

  Seafarer who based in different markets as below: *Genting Dream (Singapore, Thailand & Malaysia) *World Dream (Hong Kong, China, Vietnam, Myanmar ) *Explorer Dream (Taiwan & Japan) *Superstar Pisces (Hong Kong) *Superstar Virgo (Japan, China & Philippine) *Superstar Gemini (Singapore, Malaysia & Thailand) *Superstar Taipan (Malaysia & Thailand) *Superstar Aquarius (Taiwan & Japan) Seafarer who based in different markets as below: *Genting Dream (Singapore, Thailand & Malaysia) *World Dream (Hong Kong, China, Vietnam, Myanmar ) *Explorer Dream (Taiwan & Japan) *Superstar Pisces (Hong Kong) *Superstar Virgo (Japan, China & Philippine) *Superstar Gemini (Singapore, Malaysia & Thailand) *Superstar Taipan (Malaysia & Thailand) *Superstar Aquarius (Taiwan & Japan)



PARKROYAL Penang Resort

• Penang, Malaysia

• Marcom Trainee

  • 2014 - 2014