Experience

WOODCHESTER MANSION TRUST LIMITED

• Philanthropic Fundraising Services
• 1 - 100 Employee

• Administrative Assistant

  • Apr 2018 - Present



Castle Rock Brewery

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• EPOS Controller

  • Aug 2016 - Apr 2017



Self Employed

• Lighterlife Programme Locum

  • Jan 2010 - Jun 2011



Career Break

• Career Break

  • Jul 2007 - Jan 2010



Experian Ltd

• Nottingham, England, United Kingdom

• Operations Manager

  • Sep 2003 - Aug 2007

  Main responsibilities: Management of Operations team with a total of 27 staff. Consisting of teams skilled in various disciplines. Development of effective working relationships with technical groups in other divisions Manage effective technical responses to issues requiring team input. Define and implement within the Operations team, procedures and tools to support the overall Operations project lifecycle process. Use both internal and external resources as appropriate. Ensure that all Operations team programs/projects are subject to the appropriate governance. Contribute to the development of cross-divisional procedures to help ensure the team meets, and where possible, exceeds its business goals. Implement new methodologies, tools and processes to create an agile process that reduces development time and increases the quality of the end product. Work with the Head of Operations and the Resource Management Committee to ensure that the staff are suitably skilled and appropriately scheduled. Work with HR to ensure effective recruitment, selection and development of staff. Monitor program/project progress to ensure that the work stream processes complement the agile project management procedures. Provide visibility of programs/projects and their status Major Achievements: Set-up processes in Support team to enable more effective resolution of issues. Acted as "Scrum master" (project manager) on successful transfer of security certificate providers. Liaising and facilitating with R & D developers, Technology Services and IS Project managers. Implemented regular appraisals, goal settings and review process in Research & Development and Operations Group. Show less



i2 Technologies (formerly Intertrans)

• Nottingham, England, United Kingdom

• Application Support and Training Manager

  • Apr 1998 - Dec 2001

  Main responsibilities: Managing a team of training and support staff. Providing on and off-site product support. Implementing logistic software solutions on Unix and Windows systems using Oracle and DB2 databases. Providing assistance and support to pre-sales and consultancy teams Training customers, partners and colleagues Assisting with the project management for rollout of new software releases and bug fixes. Assisting with the testing of new software releases and bug fixes Report to the Vice President of Development for Logistics Products Major Achievements: Organised first European training courses for i2 logistic products. Set up European support desk for i2 logistic products. Managed and played key role in first successful European implementations of i2 logistic software. Successful trouble-shooting and mediation on Customer site in Munich where i2's software was one component of a complete rollout strategy under pressure from threatened deadlines. Successful trouble-shooting, mediation with a Customer experiencing problems with the software, threatening non-payment of one million dollar contract if not resolved to his satisfaction. I tested and provided the solution and as a result the payment was made in full and on time. Developed a programme for the worldwide delivery of logistic training courses. Trained the trainer and provided technical assistance with first delivery of a new course in North America. Show less



Experian Ltd

• Nottingham, England, United Kingdom

• Help Desk Manager

  • Nov 1996 - Apr 1998

  Main responsibilities: Managing a busy Help Desk and a team of Help Desk Administrators. Negotiating Service Levels with Customers, including several large banks, building societies and mobile phone companies from around the world. Maintaining and exceeding defined levels of customer service and satisfaction. Producing and interpreting Management Information. Major Achievements: Implemented the Strategic Solutions Help Desk. Ensured that the Help Desk software was configured to our needs. Helped orchestrate the successful transition of our division's 220 staff from one building to another. Ensured that the disruption to staff and customers was kept to a minimum. Implemented a procedure to channel all pc and phone support queries through our Help Desk. This dramatically reduced disruptive calls to other departments and resulted in increased efficiencies. Show less



Post Office Counters Ltd

• Chesterfield, England, United Kingdom

• Helpline Service Development Analyst

  • Jun 1995 - Nov 1996

  Main responsibilities: Main point of contact between the Helpline team and the Systems Consultancy Development teams. Responsible for all aspects of delivering new systems into the support environment, including planning and documentation. Co-ordinating with the Helpline Team Leader and third party suppliers to produce training material for new systems. Producing customer and supplier service level agreements working in conjunction with the Contracts and Agreements Manager. Assisting the team leader in the negotiation and implementation of SLAs. Major Achievements: Successfully transitioned the newly installed SAP accounts system into support. Liaised with steering committees and trained the Helpline staff to support the software. Led the project to implement Microsoft Project as the tracking tool for Post Office Counters System Consultancy team. Suggested and implemented a 'New PC user' training policy for all of software in the 8 Customer Help Desks sited in regional offices all over Great Britain. Show less



Mansfield Brewery PLC

• Mansfield, England, United Kingdom

• Computer Operations Controller

  • Sep 1978 - Jun 1995

  Main responsibilities: Managing a team of Computer Operators, including recruitment, training, development, supervision, balancing workloads and communication of policies and procedures. Day to day and strategic management of a computer suite, including the negotiating and purchasing of hardware and software maintenance contracts and computer consumables. Major Achievements: Instrumental in the rollout of the Point of Sale equipment (tills etc) and software into the 120 brewery managed houses. Saved the brewery over 20,000 pounds per year in technical support for the IBM AS400. Instrumental in the rollout and training of Microsoft Word and Excel within the Brewery Show less