Business Development Lead

• Feb 2023 - Present

Area Manager, Operations Manager I

• Jun 2022 - Jan 2023

•Plan two overlapping shifts based on volume forecasts, projected headcount requirement, and budget restrictions •Manage, staff, and execute two shifts simultaneously using bias for action to make decisions when any operational barriers arise •Write eight reports daily visible on a regional level, analyzing previous day data and developing an action plan to mitigate risk and achieve quality, cost, and safety metrics •Partnered with colleagues to create a site-wide performance and development tracker, which improved associate’s productivity by 17% •Created and implemented individual site-wide program to ensure every manager is completing team engagements, leading the site to be the highest performing in the West Coast region and 100% compliancy since launching in August •Improved sites cost and budget metrics by 11.7%, making sites history with highest weekly cost metrics and being the second highest cost-efficient site in the West Coast Region Show less

Area Manager Intern

• May 2021 - Aug 2021

•Initiated and implemented an individual project with efforts to improve associate productivity, increase customer satisfaction and brand loyalty, and to reduce company expenditures by a possible $650,000 per year. •Collaborated with the Outbound Logistics Team to analyze Last Mile cost data, maintain quality control standards, and take corrective actions. •Managed, trained, and developed over 200 associates on daily job duties to improve success in pathway processes. •Coached and audited associates to improve standard work practices to mitigate any training gaps and improve uniformity. •Developed and reached performance goals and target conditions to achieve customer demand with accuracy and quality. Show less

Selling Associate

• Oct 2019 - Jul 2020

•Earned Employee of the Month in January of 2020 for hard work ethic and dedication to customer satisfaction. •Created and sold the most Angel Loyalty Accounts and Credit Cards out of all employees in December of 2019. •Promoted from a Seasonal Associate to a Selling Associate for strong communication skills and adaptability to environment. •Developed strong customer service skills by engaging with customers, maintaining a relationship and reinforcing buying decisions. •Earned Employee of the Month in January of 2020 for hard work ethic and dedication to customer satisfaction. •Created and sold the most Angel Loyalty Accounts and Credit Cards out of all employees in December of 2019. •Promoted from a Seasonal Associate to a Selling Associate for strong communication skills and adaptability to environment. •Developed strong customer service skills by engaging with customers, maintaining a relationship and reinforcing buying decisions.

Server

• May 2017 - Jul 2018

•Upsold food and drinks of high profit to grow sale volume and increase skill of engaging in meaningful conversation. •Communicated customer’s needs and concerns with peers and managers to give a high-quality dining experience. •Demonstrated ability to work well in a team setting of 40 employees and be a reliable team member when others needed assistance. •Upsold food and drinks of high profit to grow sale volume and increase skill of engaging in meaningful conversation. •Communicated customer’s needs and concerns with peers and managers to give a high-quality dining experience. •Demonstrated ability to work well in a team setting of 40 employees and be a reliable team member when others needed assistance.

Commission Sales Associate

• Nov 2017 - Jun 2018

•Grew skills in social media marketing by helping run the stores Instagram, Facebook, and Google profiles. •Enhanced levels of creativity by conducting personal on the spot demonstration and advertisements to customers in the store. •Tracked success by going through data of how many customers were personally helped and sold to at the end of every shift. •Advertised through salesmanship to make personal relationships with customers and following up through phone or E-mail. •Grew skills in social media marketing by helping run the stores Instagram, Facebook, and Google profiles. •Enhanced levels of creativity by conducting personal on the spot demonstration and advertisements to customers in the store. •Tracked success by going through data of how many customers were personally helped and sold to at the end of every shift. •Advertised through salesmanship to make personal relationships with customers and following up through phone or E-mail.

Sales Floor Team Member

• Oct 2016 - Jan 2017

•Operated cash register for cash, check and credit card transactions with accuracy. •Checked prices for customers and processed items sold by scanning barcodes. •Restocked, arranged and organized merchandise in front lanes to drive product sales. •Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. •Operated cash register for cash, check and credit card transactions with accuracy. •Checked prices for customers and processed items sold by scanning barcodes. •Restocked, arranged and organized merchandise in front lanes to drive product sales. •Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.