Experience

Ecologic Energy

• United Kingdom
• Services for Renewable Energy
• 1 - 100 Employee

• Account Manager

  • Mar 2023 - Present



Gallagher Bassett

• United States
• Insurance
• 700 & Above Employee

• Claim Handler

  • Jun 2022 - Mar 2023

  • Handling travel insurance claims. • Reviewing and requesting required information. • Paying out claims. • Communicating my decision both written and verbally to claimant. • Handling travel insurance claims. • Reviewing and requesting required information. • Paying out claims. • Communicating my decision both written and verbally to claimant.



Financial Ombudsman Service

• United Kingdom
• Financial Services
• 700 & Above Employee

• Manager

  • Dec 2019 - Feb 2021

  • Investigating complaints made against the Service.• Putting things right.• Communicating with all departments within the Service.• Working closely with and producing memos for the Independent Assessor.

• Quality Auditor

  • Jul 2016 - Dec 2019

  • Quality checking cases to ensure the correct outcome has been reached.• Eliminating risk to the business.• Reviewing completed case files and evidence.• Excellent attention to detail. • Providing support, guidance and feedback to colleagues and ensuring this is delivered constructively. Along with undertaking training and managing workloads.

• Adjudicator

  • Oct 2014 - Jul 2016

  • Ability to remain impartial and see both sides of a story.• Problem solving.• Reviewing and requesting evidence.• Making the right decisions and explaining my thinking clearly. • Work efficiently within strict timescales set by the regulator. • Producing a written response to explain my investigation.



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Manager

  • Apr 2013 - Oct 2014

  • Oversee the day-to-day operation of the branch.• Managing risk and preparing risk assessments.• Following protocol, processes and procedures.• Leading by example. • Positive and enthusiastic attitude for excellent customer service.

• Customer Service Assistant

  • Jun 2011 - Apr 2013

  • Identifying genuine customer needs.• Working quickly and proactively managing my time.• Keeping up to date with mandatory training.• Additional responsibilities volunteered for:ATM management, bulk cash and managing branch bank accounts.



NatWest

• Banking
• 700 & Above Employee

• Telephony Adviser

  • Sep 2010 - Jun 2011

  • Provide a professional, friendly and exceptional telephone service. • Identifying and addressing customer needs. • Fantastic communication skills and telephone manner. • Working quickly to provide excellent customer service. • Provide a professional, friendly and exceptional telephone service. • Identifying and addressing customer needs. • Fantastic communication skills and telephone manner. • Working quickly to provide excellent customer service.