Experience

African American Planning Commission, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Human Resources Generalist

  • Apr 2022 - Present



Army National Guard

• United States
• Armed Forces
• 700 & Above Employee

• Human Resources Specialist

  • Jun 2019 - Present

  Primarily helps Soldiers develop their Army careers, which includes providing promotion and future training information, and also includes personnel support and assistance with regards to transfers, travel orders, and salary details to all divisions of the Army. Primarily helps Soldiers develop their Army careers, which includes providing promotion and future training information, and also includes personnel support and assistance with regards to transfers, travel orders, and salary details to all divisions of the Army.



Acacia Network

• United States
• Non-profit Organization Management
• 500 - 600 Employee

• Family Case Manager

  • Jul 2017 - Jan 2021

  Maintain physical files and/or electronic files within CARES for 50 to 90 families. Establish and maintain working relationships with public agencies concerning public benefits, employment services, mental & medical supportive services, housing resources, drug rehabilitation, etc. Counsel clients with confronting issues adversely affecting their lives, and independence, (i.e.: mental illness, addiction, abuse, domestic violence). Assist clients in finding housing and employment. Help them understand polices and procedures which affect them. Track pay stubs and savings to support a successful transition. Act as the liaison for the families and students with shelter-based staff, school administrators, guidance counselor(s), attendance teacher(s), the Office of Pupil Transportation, and other support personnel to ensure the consistency of education for all of the children on site. Provide Youth development, college readiness, scholarship assistance. Work on a weekly basis with Dept. of Education (DOE), liaison on school attendance, school transfers and transportation for all of the youth residing at the shelter. Show less



Oscar Health Insurance

• New York, United States

• Junior Analyst

  • Nov 2014 - Feb 2016

  Piloted and built a robust workstream which allows Oscar members to confidently select a provider within their network. - Identified and analyzed consistent issues within our provider network and led teams to conduct proactive outreach to collect information that would streamline the search for members - Utilized past knowledge and expertise to develop and document a thorough process that allowed the team to scale to over 20 other individuals within the company. - Partnered with Tech and Product teams to help shape the internal tooling used to identify providers Show less



Homejoy

• United States
• Consumer Services
• 1 - 100 Employee

• Client Account Representative

  • Jan 2013 - Dec 2013

  Served as the primary contact between clients and the company. Maintained existing customer accounts while also working to create new accounts. Familiarizing myself with all current company accounts. Communicated with clients and resolving client issues or complaints. Served as the primary contact between clients and the company. Maintained existing customer accounts while also working to create new accounts. Familiarizing myself with all current company accounts. Communicated with clients and resolving client issues or complaints.