Elżbieta Serafin
Front Desk Receptionist at Samlesbury Hotel- Claim this Profile
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Experience
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Samlesbury Hotel
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Hospitality
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1 - 100 Employee
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Front Desk Receptionist
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Sep 2022 - Present
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LATHAMS OF BROUGHTON LTD
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United Kingdom
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Consumer Goods
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1 - 100 Employee
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Cake Maker
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Apr 2018 - Nov 2022
Responsibilities: I started as a picker/packer With that position my responsibility was to ensure customer order were correct and high quality. Within few months I was promoted to a cake finish section. I was responsible for high quality of cake, desserts and biscuits. In September 2020 I was moved up again on to pastry section as a baker. My job included baking sweet and savoury pies, scones and various tarts. After 8 month I was moved again to a patisserie section. My duties was making meringues, cheesecakes and cold desserts. During any absence of my supervisor I take responsibilities for our section. (Organised everybody’s work, training new staff and ensuring of high quality of food higiene Show less
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Bartender/duty manager
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Dec 2015 - Jan 2018
Responsibilities Opening and closing up the premise Training new members of staff Cashing up Paying and checking invoices Organising private events Preparation of cocktails and drinks on daily bases, as well as hot beverage Responsibilities Opening and closing up the premise Training new members of staff Cashing up Paying and checking invoices Organising private events Preparation of cocktails and drinks on daily bases, as well as hot beverage
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Store Assistant / Manager
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Sep 2007 - Apr 2015
Definitely, not one of the family business when you may think you get easy because you are founder’s daughter. Very high expectations and chasing the perfect customer service it was what my father was crazy about. Soon family business grew from one shop to seven shops all together and his unique customer approached was noticed by local news papers. I started as a store assistant with responsibilities of customer service and making sure stock is arranged correctly. After 3 years got promoted to a duty manager. With this position my responsibility were Opening and closing shop Ordering stock on a daily bases Organised employees work Ensuring high standard of customer service Show less
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Education
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The Interior Design Institute
Diploma of Education, Interior Design