Réceptionniste Polyvalente

• Oct 2023 - Present

Réceptionniste

• Jul 2023 - Sep 2023

Traveler Happiness Representative

• Jul 2022 - Jun 2023

Assistance and conciergerie for travelers in-destination all around the world ! - Solving immediate, urgent problems; management & organization of cases in teams and in order of priority. - Receiving calls, emails, WhatsApp; Calls to hotels, rental companies, service providers to the customer (in English). - Management of relations with agencies, daily reports. - Verification of bookings upstream of each trip in order to detect errors and resolve them before the departure of the… Show more Assistance and conciergerie for travelers in-destination all around the world ! - Solving immediate, urgent problems; management & organization of cases in teams and in order of priority. - Receiving calls, emails, WhatsApp; Calls to hotels, rental companies, service providers to the customer (in English). - Management of relations with agencies, daily reports. - Verification of bookings upstream of each trip in order to detect errors and resolve them before the departure of the customers. Show less Assistance and conciergerie for travelers in-destination all around the world ! - Solving immediate, urgent problems; management & organization of cases in teams and in order of priority. - Receiving calls, emails, WhatsApp; Calls to hotels, rental companies, service providers to the customer (in English). - Management of relations with agencies, daily reports. - Verification of bookings upstream of each trip in order to detect errors and resolve them before the departure of the… Show more Assistance and conciergerie for travelers in-destination all around the world ! - Solving immediate, urgent problems; management & organization of cases in teams and in order of priority. - Receiving calls, emails, WhatsApp; Calls to hotels, rental companies, service providers to the customer (in English). - Management of relations with agencies, daily reports. - Verification of bookings upstream of each trip in order to detect errors and resolve them before the departure of the customers. Show less

Chargée de communication

• Oct 2021 - Jan 2022

I am in charge of social networks, communication and customer satisfaction, the visual communication part (emailings, posters, ..), the decoration of the place, and events for customers or internal with the staff. I also help with the display and sale of products (flowers, leaves, pots). I am in charge of social networks, communication and customer satisfaction, the visual communication part (emailings, posters, ..), the decoration of the place, and events for customers or internal with the staff. I also help with the display and sale of products (flowers, leaves, pots).

Chargée de projet d’événements

• Mar 2020 - Sep 2021

I started as an intern (6 months). Now I'm taking care of the events. I deal with any type of hotel privatization request (private events, birthdays, weddings, corporate events, shootings, filmings, product launches, seminars, ect..). Then I assist and lead operational teams in setting up events. I also promote the place (visits,..) and I help managing social networks (Facebook & Instagram).

Assistante événementiel

• Oct 2019 - Mar 2020

Assistante événementiel

• Apr 2019 - Oct 2019

Service Extra

• Jan 2019 - Mar 2019

Service for big events. Service for big events.

Stage Réceptionniste Hôtellerie

• May 2018 - Aug 2018

Checking-in, checking-out, welcoming and informing customers in french, english, and spanish, answering the phone, cashing collection, billing, administrative logistics. Checking-in, checking-out, welcoming and informing customers in french, english, and spanish, answering the phone, cashing collection, billing, administrative logistics.

Internship Trainee

• Jun 2017 - Aug 2017

Assistant manager, coffee barmaid, service in Market, catering service at the customer house, cooking, internal logistics, ordering and receiving products. Assistant manager, coffee barmaid, service in Market, catering service at the customer house, cooking, internal logistics, ordering and receiving products.

Internship Trainee

• Dec 2016 - Dec 2016

Reception, logistics, housekeeping, restaurant, welcoming, customers for breakfast and lunches, taking orders, setting up the tables. Reception, logistics, housekeeping, restaurant, welcoming, customers for breakfast and lunches, taking orders, setting up the tables.