Ekwere Winnifred

Facilities and Operations Manager at Aircom Nigeria Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Nigeria, NG
Skills

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Bio

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Credentials

  • Human Resources: Managing Employee Problems
    LinkedIn
    May, 2020
    - Nov, 2024

Experience

  • Aircom Nigeria Limited
    • Nigeria
    • Leasing Non-residential Real Estate
    • 1 - 100 Employee
    • Facilities and Operations Manager
      • May 2019 - Present

      Achievements*Successfully organized customer service and facilities management training session for about 30 new recruits within the company.*Successfully introduced periodic emergency response proceedures, fire safety and fire drills to a total number of 9 estates.*Successfully handed over and managed 58 units of semidetached houses to individual subscribers.*Effectively managed 264 units of residential flats.*Successfully handed over and managed 160 units of residential flats to subscribers.Duties*Developing and managing vendor contracts.*Ensuring optimum operational capacity of the estate on a daily basis.*Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security*Drafting reports and making written recommendations*Managing budgets and ensuring cost-effectiveness*Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences.

  • Aircom Nigeria Limited
    • Nigeria
    • Leasing Non-residential Real Estate
    • 1 - 100 Employee
    • Deputy Facilities Manager
      • Jan 2014 - Feb 2014

      • Ensure the smooth administration of the estate’s management office and the estate.• Mobilize and coordinate manpower and resources to achieve the company’s set goals.. Assist in the organization of periodic fire drills/health and safety procedures.• Facilitate the preparation and handing over of property documents for subscribers.• Facilitate and guide our potential subscribers in securing mortgages.• Record and maintain subscribers and sales information on excel.• Maintain subscribers individual and vendor files.• Respond to all forms of correspondence, inquiries, resolution of complaints and provision of excellent customer service.• Proactive emails to subscribers on issues and resolution• Maintain the reliability of the estate’s facility’s systems, equipment, properties, and assets.• Liaise with other departments in the company to resolve and prevent issues.• Generate weekly management and administrative reports and also provide recommendations to management.• Periodically mediate, negotiate, communicate and facilitate conversations between residents/subscribers and management.• Responsible for the management and remission of revenue generated from the sale of utility to the company.• Improve the efficiency and cost-effectiveness of contracted services through proper selection and management of vendors including janitorial, landscaping, security and plumbing.• Periodically engage subscribers and estate’s resident’s association in order to clarify issues as well as ensuring successful collaborative efforts to ensure the smooth running of the estate.• Ensure reasonable compliance with the estate’s rules and regulations. • Market upcoming real estate developments by the company.• Conduct routine inspection to ensure proper maintenance and functionality of services provided by service providers to all the housing units in the estate.. Ensure proper record keeping

  • Wema Bank Plc.
    • Nigeria
    • Banking
    • 700 & Above Employee
    • Customer Solutions Provider
      • Jun 2013 - Jan 2014

      • Received and resolved customer’s complaints and enquiries via telephone calls, emails and sms.• Successfully conducted customer satisfaction surveys. • Successfully carried out mystery calls on the bank’s branches as part of a quality assurance requirement.• Effectively resolved customer’s issues using Finacle and CRM (Customer Relationship Management) tools.• Documented all enquiries within contact center’s management system, followed appropriate guidelines for the utilization of new contact center software, and assigned cases to various departments accordingly.• Ensured proper and accurate records, files, database are set up and maintained.

Education

  • University of Lagos
    Masters Degree, Conflict Management
    2018 - 2019
  • Chatered Institute of Customer Relationship Management
    Professional Postgraduate Diploma, Customer Relationship Management
    2011 - 2012
  • University of Lagos
    Bachelor's degree, Philosophy
    2006 - 2010

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