Ekta Patel

RPM Collection Officer at AKAL Mortgages Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Mississauga, Ontario, Canada, CA

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Credentials

  • Data Analytics Training
    Cantek Program
    Jul, 2023
    - Oct, 2024
  • Critical Thinking for Better Judgment and Decision-Making
    Project Management Institute
    Jun, 2023
    - Oct, 2024
  • Excel: PivotTables for Beginners
    LinkedIn
    Apr, 2023
    - Oct, 2024
  • SQL for Data Analysis
    LinkedIn
    Apr, 2023
    - Oct, 2024
  • DATA SCIENCE MASTERS (BCDSM1)
    Jain (Deemed-to-be University)
    Mar, 2023
    - Oct, 2024
  • DATA SCIENCE PROFESSIONAL
    Fingertips
    Sep, 2022
    - Oct, 2024

Experience

  • AKAL Mortgages Inc.
    • Canada
    • Financial Services
    • 1 - 100 Employee
    • RPM Collection Officer
      • Nov 2022 - Present

      ● Managed a portfolio of NPA clients and gained the business process for collection departing in the banking sector. ● Recommended loan products that best match clients’ financial needs and goals. ● Created and edited documents, presentations and spreadsheets using Microsoft Office to analyze monthly reports to make stakeholders decisions. ● Communicated with clients regarding billing and payments to manage cash-flow. ● Gained in-depth knowledge of different workflows in Financial Institutes. ● Stayed up-to-date on industry trends and regulatory changes that impact loan products. ● Explained loan terms and conditions to clients, including interest rates, fees, and repayment schedules. ● Strictly complied with business policies and procedures, code of conduct and regulatory guidelines. Show less

  • Med Tour Easy .ltd
    • Delhi, India
    • Data Visualizer
      • Oct 2022 - Present

      ● Skilled at working independently from gathering data to finalising the report. ● Contributed to the development of automated reporting and visualisation dashboards using tools like Tableau and PowerBI. ● Performed statistical analysis and interpreted results with data joining, manipulating, and blending. ● Created filters on data source thereby reducing the amount of data using queries for DataBase Management. ● Implemented knowledge of making reports with Break-Even price of tour packages to support business strategy development and forecasting. ● Assisted the data science team in analysing large datasets using SQL and Python. ● Conducted data preprocessing tasks, including data cleaning, feature engineering, and handling missing values to ensure data quality. Show less

  • KellyConnect | Contact Center Solutions
    • United States
    • Consumer Services
    • 500 - 600 Employee
    • Customer Support Advisor
      • May 2022 - Nov 2022

      ● Customer verification by asking questions according to the call script. ● Managed Customer complaints regarding fraud detection, refunds and canceled orders. ● Kept records of every customers’ interaction and processed customer accounts to follow transaction inquiry. ● Kept customer’s information safe and provided resolution after properly authenticating customer by following legal procedure. ● Recommended products & services to meet customers’ credit card and banking needs. ● Managed difficult customer’s disputes with patience and politeness to maintain a solid customer relationship. ● Documented technical issues and solutions in logs, conducted remote troubleshooting. Show less

  • Axis Bank
    • India
    • Banking
    • 700 & Above Employee
    • Customer Service Representative
      • Jan 2020 - Apr 2022

      ● Delivered exceptional customer service by resolving inquiries and complaints ensuring first-call resolution and high customer satisfaction. ● Delivered outstanding service and sales support with mandatory complex transactions related to financial products and services with aim to provide complete and correct solutions. ● Responsible for completion of financial transactions such as deposits, withdrawals, bill payments and other account transactions with accuracy. ● Utilized analytical skills to promptly address complex customer issues, enhancing overall customer experience. ● Independently resolved customer concerns, demonstrated proactive problem solving skills. ● Scheduled appointment with advisors in branches for clients’ for their other banking needs. ● Achieved assigned goals and business objectives by promoting banking solutions and completed business processes in a timely manner. Show less

  • Herbalife Nutrition- Distributore Indipendente
    • Wellness and Fitness Services
    • 400 - 500 Employee
    • Sales Associate
      • Apr 2016 - Dec 2021

      ● Supported operations and customer support for one of the leading US nutrition campaign. ● Implemented compelling processes to increase brand value. ● Answer the customer queries on chat, email and calls. • Achieved number of targets monthly, quarterly, and yearly. ● Specialized in providing a full range of solutions from technical to process-related concerns. ● Pacified the customers over the call whilst investing the issues. ● Worked hard to maintain the quality of the transactions with the customer by keeping the scores above 92% every month. ● Led customer-facing operations for bottom line factors. Show less

Education

  • Jain (Deemed-to-be University)
    Data Science
    2022 - 2023
  • Gujarat University
    Master's degree, Business/Commerce, General
    2017 - 2019
  • Gujarat University
    Bachelor's degree, Business/Commerce, General
    2013 - 2017

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