Experience

Hunar Online Courses

• India
• E-Learning Providers
• 1 - 100 Employee

• Customer Service Team Lead

  • Jul 2020 - Present

  1. Led a team of more than 25 members.2. Conducted product training and orientation sessions for new team members.3. Collaborated with the team to brainstorm and implement innovative ideas and strategies, such as offers, discounts, and events, to achieve assigned targets.4. Created comprehensive reports to track and evaluate the effectiveness of implemented ideas and strategies.5. Explored opportunities to enhance customer experience by organizing additional live and master classes beyond the regular course content.6. Implemented automation processes to streamline recurring and repetitive tasks within the team.7. Developed and implemented a Chatbot process for the organization, including training for the team. Show less

• Customer Experience Manager

  • Jan 2020 - Jun 2020

  1. Developed a comprehensive feedback system, categorized into four stages of the customer’s learning journey.2. Conducted one-on-one interactions with customers to gain insights into their challenges throughout their learning journey, resulting in service improvements.3. Automated the feedback process by addressing the difficulty of manual maintenance caused by the growing customer base.4. Utilized the automated feedback system to calculate Net Promoter Score (NPS) for the company, providing valuable insights into customer satisfaction and loyalty. Show less

• Content Development Manager

  • Aug 2017 - Dec 2019

  1. Conducted thorough research to develop 14 new courses from scratch2. Wrote voiceover scripts for all the courses3. Coordinated and participated in a photoshoot for the courses4. Collaborated closely with production and post-sales teams to successfully launch the courses



Freelance fashion designer

• Retail Apparel and Fashion
• 1 - 100 Employee

• Self Employed

  • Dec 2016 - Jul 2018

  Tailored designer clothing for Women, Men, and Children based on their unique requirements and preferences to ensure complete satisfaction along with handling social media accounts. Tailored designer clothing for Women, Men, and Children based on their unique requirements and preferences to ensure complete satisfaction along with handling social media accounts.