Partner and COO

• Jun 2021 - Present

• Spearheaded operations, developing and executing strategic initiatives in sales, marketing, and social media, resulting in a broad client base with multiple recurring clients, thereby ensuring stable income for business continuity and expansion• Under my leadership as the business leader, the company experienced significant growth, doubling the size of our facilitator team, securing dozens of new clients, and increasing revenue by seven-fold within two years• Orchestrated project management for the development and delivery of L&D sessions, handling logistics with over 24 international facilitators, leading to new session development projects• Oversaw all legal aspects, including the creation of client proposals and contracts, collaborating with attorneys to ensure compliance, and secured contracts with notable brands such as Amazon, AWS, J.Crew, L'oreal, Advanced Energy United, Lyte, Emory University, iLearn Schools and more• Directed financial management, setting session pricing based on competitive analysis, managing sales calls, offering strategic discounts, web development, and handling all banking, bookkeeping, and tax activities through QuickBooks Show less

Operations Manager

• Sep 2021 - Jan 2022

E-Commerce Operations Manager

• Jan 2021 - Jan 2022

• Led a team of six analysts to optimize over 1,200 product listings across major e-commerce platforms, implemented data-driven strategies for ad spend, product lifecycle, and design and new product acquisitions • Created successful B2B partnerships, including a licensing deal with Toys R' Us and secured Ottomanson's inclusion in Target's exclusive e-commerce platform, contributing to a 13% revenue increase • Collaborated with the finance department to optimize inventory management, effectively reducing storage and shipping costs while maintaining optimal inventory levels Show less

Project Manager

• Jun 2019 - Jan 2021

• Led a team of 60, including 40 analysts and 20 operational directors, in the successful implementation of Tapestry, Epic's Managed Care application, streamlining operations such as eligibility tracking, premium billing, utilization management, and contracting/claims • Promoted to Tapestry Testing Lead, responsible for the strategic enhancement of Tapestry’s foundational testing tools and processes, setting the standard for all future Tapestry implementation projects • Leveraged project management skills to coordinate end-user training, present to hospital leadership, and ensure healthcare providers were fully supported during the transition to the new software, contributing to improved patient care and operational efficiency Show less

Strategic Sourcing Intern

• Jun 2018 - Aug 2018

• Conducted an in-depth analysis of data usage patterns for 3,000 employees, leading to a restructuring of AT&T and Verizon cellphone contracts, resulting in monthly cost savings of $40,000 for the company • Negotiated deal with Avis for a 6% rebate per reservation made via their mobile application, developed user training guides and coached 450 employees on the app's use to maximize the benefits of the partnership • Unearthed potential monthly savings of $27,000 in company fleet expenses by performing a detailed categorical spend analysis, leading to improved fiscal efficiency Show less

Founder and COO

• Jun 2016 - Aug 2018

• Co-founded TapTask, a secure platform that connects customers to small business and individual contractors • Responsibilities included overseeing legal contracting, strategy operations, finance, marketing, and public relations • Co-founded TapTask, a secure platform that connects customers to small business and individual contractors • Responsibilities included overseeing legal contracting, strategy operations, finance, marketing, and public relations

World Business Lenders Credit Intern

• Jul 2016 - Aug 2016

• Assisted in developing, formatting, and applying a proprietary credit modeling system that estimates the optimal loan for small businesses, ranging from $10,000 to $1,000,000 • Collaborated with the Senior Investment Officer to present WRAP, the modeling system, to the executive board, which is still in use today (2023) • Assisted in developing, formatting, and applying a proprietary credit modeling system that estimates the optimal loan for small businesses, ranging from $10,000 to $1,000,000 • Collaborated with the Senior Investment Officer to present WRAP, the modeling system, to the executive board, which is still in use today (2023)