Ekram Kedir

AU Team Manager at Square
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Contact Information
us****@****om
(386) 825-5501
Location
Warsaw, Mazowieckie, Poland, PL

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Experience

  • Square
    • United States
    • Software Development
    • 700 & Above Employee
    • AU Team Manager
      • Aug 2023 - Nov 2023

    • Advanced Technical support specialist
      • Dec 2021 - Aug 2023

    • pre Advance support
      • Aug 2021 - Dec 2021

      working as pre advance support with new hires permanently assisting them with taking calls and making sure all the kpi and company policies are followed.

    • Sidekick
      • May 2021 - Aug 2021

      Trained new hires on customer service on how to use resource like Salesforce and mindtickels. Traveled across the world to Spain to assist new hires on training and after training made sure they kept all the KPI's on target.

    • Customer Service Specialist
      • Jan 2021 - May 2021

      Assisted customers on phone line through troubleshooting, walk through devices and help set up new hardwares.

  • Citi
    • Mexico
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Anti-Money Laundering Specialist financial intelligence units (FIU)
      • Sep 2022 - Mar 2023

Education

  • Społeczna Akademia Nauk
    Bachelor of Business Administration - BBA, International Business management
    2021 - 2024
  • Gibson school system
    High School Diploma

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