Ekemini Mkpong

Virtual Assistant (Customer Support and Lead Generation Specialist) at HIREMOTE AFRICA
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG
Skills

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Bio

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Credentials

  • General Remote Work Specialist
    HIREMOTE AFRICA
    Nov, 2022
    - Nov, 2024
  • EFSET ENGLISH CERTIFICATE 84/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Aug, 2022
    - Nov, 2024
  • Disruption, The Essence of Strategy and Organisational Agility
    CEIBS Africa
    Jun, 2022
    - Nov, 2024
  • Excel Essentials for Reporting
    dbrown consulting
    Mar, 2020
    - Nov, 2024
  • Verified International Academic Qualifications
    World Education Services
    Aug, 2019
    - Nov, 2024
  • Open Source Leader
    Common Purpose
    Jan, 2019
    - Nov, 2024

Experience

  • HIREMOTE AFRICA
    • Nigeria
    • E-Learning Providers
    • 1 - 100 Employee
    • Virtual Assistant (Customer Support and Lead Generation Specialist)
      • Mar 2022 - Present

      •Supervised a team of 12 to deliver 20,309 U65 Health Insurance qualified leads to the company within three weeks. • Developed and maintained the company's sales prospects database by ensuring that all new entries in the database are of acceptable accuracy, which improves the lead nurturing process by 50%. • Designed content for the social media calendar to ensure an average of 2 posts were published per day. • Used sales strategies that increased market share by 13% and grow revenue. • Monitored content and engagement trends, experimented with new strategies and communicated with key stakeholders to foster understanding of strategy and enhance 16% improvements in KPIs Show less

  • JNC International Limited
    • Nigeria
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Technical Support Specialist
      • Jul 2021 - Present

      • Executed various administrative tasks, including travel arrangements using travel perks, event planning, Scheduling, Accounting and inventory management, report submission to senior management and other correspondence for the Client Management and Support Team. • Handling customer technical support cases through phone and email submission. • Manage 20+ calls daily while taking note of all messages as I respond to customer inquiries and resolve challenges. • Maintain a working log detailing all required system updates, as well as the date of completion. • Organize and file documentation pertaining to warranties and service agreement contracts for supplied equipment. • Maintain client confidence by keeping their information confidential. • Preparing reference material for users by drafting operation instructions. Show less

Education

  • University of Essex
    Master of Science (MSc), Banking, Corporate, Finance, and Securities

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