Junior System Administrator

• Jul 2017 - Present

IT lab Manager (Technical Analyst)

• Mar 2016 - Dec 2017

• Helpdesk ticketing systems experience: Service Now and ISM• Basic Active Directory • Working knowledge of LAN/WAN environments and protocol• Basic VMware Administration• Microsoft SCCM – Patch deployments and monitoring• Tier 3 level support• Creating Msi packages and deploying the packages once certified to the production environment• Certifying Software/Hardware before it is used in the environment• Track/Monitor Desktops and Laptops hardware in the Lab environment• Imaging Multiple desktops and laptops used for testing

Junior System Administrator

• Jan 2016 - Mar 2016

System Administrator - Intern

• Oct 2015 - Dec 2015

Network Technician assistant (NTA)

• Feb 2015 - Oct 2015

• Respond to variety of inbound calls/emails• Technical troubleshooting for hardware and software including local Printers, network printers switches, desktops and network printers• Using Windows deployment services (WDS) to deploy Operating systems to appropriate computers• Perform network analysis and troubleshooting• Collecting data of problems with higher administrative privileges for Trios Technical support HQ • Respond to variety of inbound calls/emails• Technical troubleshooting for hardware and software including local Printers, network printers switches, desktops and network printers• Using Windows deployment services (WDS) to deploy Operating systems to appropriate computers• Perform network analysis and troubleshooting• Collecting data of problems with higher administrative privileges for Trios Technical support HQ

Warehouse Associate (Contract)

• Oct 2014 - Jan 2015

Entered data on computer system of received productsTracked system records for missing itemsUtilized RF scanners to find shipments ready for shipping and log in data to update system records Entered data on computer system of received productsTracked system records for missing itemsUtilized RF scanners to find shipments ready for shipping and log in data to update system records

General Labourer (Contract)

• Sep 2014 - Oct 2014

Calibrated machine for cutting up papers and gluingEnsured that the lock out procedure on machinery was completed in a timely manner Calibrated machine for cutting up papers and gluingEnsured that the lock out procedure on machinery was completed in a timely manner

Office Administrator

• Jun 2013 - Apr 2014

Entered data of students records Responded to calls and emails of students/guardian regarding the schoolReported directly to the principal’s office Entered data of students records Responded to calls and emails of students/guardian regarding the schoolReported directly to the principal’s office