Experience

The Westin Bellevue

• Hospitality
• 1 - 100 Employee

• Hotel Front Desk

  • Mar 2022 - Present

  - Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns;- Informed customers about payment methods and verified credit card data;- Liaised with housekeeping staff to ensure all rooms were cleaned ready to accommodate new guest arrivals;- Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities;- Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.



Eye Institute

• Front Desk

  • Feb 2018 - Mar 2021

  - Greet and check in patients, and collect personal, medical, and insurance information;- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers;- Oversaw and direct the day-to-day functions of the clinic staff and its programs and activities to ensure compliance, efficiency, and patient satisfaction;- Assisted with interviews, hires, and training of the new staff;- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms;- Coordinated resources to schedule surgeries for department surgeons, made scheduling decisions that maximize efficiency and utilization of resources schedules ancillary services (MRI, EKG, Labs) for patients.



Bagration Hotel

• Front Desk Agent

  • Sep 2013 - May 2015

  - Receive guests on arrival with a friendly manner, check them in, distribute room keys and explain the hotel’s amenities.- Manage online, phone and in-person room reservations.- Provide guests with local information and recommendations.- Take payment from customers, posted with transactions to make sure that all bills arekept up-to-date.- Work with other staff members to ensure that all guest rooms meet hotel standardsand accommodate any special client needs. - Receive guests on arrival with a friendly manner, check them in, distribute room keys and explain the hotel’s amenities.- Manage online, phone and in-person room reservations.- Provide guests with local information and recommendations.- Take payment from customers, posted with transactions to make sure that all bills arekept up-to-date.- Work with other staff members to ensure that all guest rooms meet hotel standardsand accommodate any special client needs.